CAOILFHIONN MC DERMOTT
Darwin,Australia
Summary
I have strong interpersonal and people skills and am able to work well both in a team environment and also using my own initiative. I bring considerable experience of resolving customer issues by using a creative and solutions focused approach within business regulations and guidelines. I am diligent in delivering quality service to endorse lasting customer satisfaction and the promoting of repeat custom.
Overview
10
10
years of professional experience
Work History
Bartender
The Four Ways
02.2018 - 06.2024
- Training of new staff
- Provided efficient drinks service for high levels of customer satisfaction
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalized service
- Precise money management
- Followed safe serving requirements, monitoring guest behavior and discontinuing service to inebriated customers.
Waitress
Gourmet Food Parlor
01.2016 - 02.2017
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Waitress
Portmarnock Hotel & Golf Links
01.2017 - 01.2017
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
Catering Assistant
Gairdin Bia
01.2014 - 01.2017
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures
- Implemented HACCP training in the kitchen
Education
Psychology
Maynooth University
Skills
- Written and verbal communication skills
- Adaptive team player
- Complaint resolution
- Customer loyalty building
- Creative problem solving
- Time management
- Flexibility
- Ability to work under pressure
References
- Brian Duffy, 0870568189, brianduffy18@gmail.com
- Maureen O’Gara, 0877753263, maureenogara3@gmail.com
Timeline
Bartender
The Four Ways
02.2018 - 06.2024
Waitress
Portmarnock Hotel & Golf Links
01.2017 - 01.2017
Waitress
Gourmet Food Parlor
01.2016 - 02.2017
Catering Assistant
Gairdin Bia
01.2014 - 01.2017
Psychology
Maynooth University
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