Caoimhe O Kane
Mount Barker,SA
Summary
Hospitality experience Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/waitress
Paddyspub
Port Douglas, QLD
11.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender/waitress
Kaiju Craft Beer and Pizza
Melbourne, VIC
07.2023 - 11.2023
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Served high customer volumes during special events, nights, and weekends.
- Achieved consistently high sales averages by constantly upselling guests on premium liquors.
- Supported wider restaurant teams in set-up, cleaning and prep work, improving overall establishment efficiency.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Receptionist
Receptionist /Lifeguard/Swim Teacher
Louth Ireland
02.2019 - 01.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Enhanced swimmer skills by providing personalized coaching and implementing tailored lesson plans.
Education
DKIT
Dundalk, LouthCertificate of Higher Education -
St Vincent's
Dundalk, Louth06.2018
Skills
- Professional development
- Advanced Communication Skills
- Food and Beverage Management
- Classic Cocktails
- Teamwork and Professionalism
- Hospitality and Accommodation
Certification
- Certified Yoga Instructor
- First Aid/CPR Certified
- STA certified swimming teacher
- RLSS lifeguard certified
- RSA certified
Timeline
Bartender/waitress
Paddyspub
11.2023 - 05.2024
Bartender/waitress
Kaiju Craft Beer and Pizza
07.2023 - 11.2023
Receptionist
Receptionist /Lifeguard/Swim Teacher
02.2019 - 01.2022
DKIT
Certificate of Higher Education -
St Vincent's