Caosiqi Peng
Sydney,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress
Panda Hotpot
03.2022 - 07.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Introduce origin of dishes, drinks, and hot pot to customers, and provide customers with services they need at any time
Waitress
Xun Yu Si Kao
02.2023 - 06.2023
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep the dining room and work areas clean.
Education
Bachelor of Accounting - Accounting
Monash University
Melbourne, VIC06.2023
Master of Management - Business Management
University of Sydney
Sydney, NSW02.2024
Skills
- Relationship Management
- Guest Satisfaction
- Billing and Payment Processing
- Ordering Procedures
- Special Dietary Requirements
- Accuracy and Efficiency
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Waitress
Xun Yu Si Kao
02.2023 - 06.2023
Waitress
Panda Hotpot
03.2022 - 07.2022
Bachelor of Accounting - Accounting
Monash University
Master of Management - Business Management
University of Sydney
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