Caprice Torres Rodriguez
SCHOFIELDS
Summary
Accomplished Customer Service Representative with a proven track record working with well established and well recognized organisations. Consistently maintained a high level of communication within the customer service team and other internal departments - such as sales and warehouse. Coordinating and resolving customer enquiries and organizing different tasks with proficiency and good time management. Gaining up to date insightful knowledge from different departments which allowed me to understand certain procedures, processes and an intermediate level of product knowledge which allowed me to deliver accurate information and building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AAF Australia
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Electrolux Home Products
01.2023 - 06.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Restaurant All Rounder
Al Aseel
02.2021 - 01.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, followed established procedures, ensuring efficiency.
- Managed cash handling duties responsibly, ensuring excellent customer service and accurate accounting in a timely manner to ensure positive guest experience.
Education
Bachelor Degree - Business
University of South Australia
Adelaide, SA06-2024
Skills
- Customer service / counter sales
- Critical thinking and analyzing
- Order processing data entry
- CRM, Scheduling, and Accounting
Certificate III in Retail
- Learned how to building good customer base
- Understand how stock control and sales work
- Learning leadership skills such as team coordinating, and communicating.
- Acquired intermediate level to manage managerial tasks
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
AAF Australia
09.2024 - Current
Customer Service Representative
Electrolux Home Products
01.2023 - 06.2023
Restaurant All Rounder
Al Aseel
02.2021 - 01.2022
Bachelor Degree - Business
University of South Australia
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