CARA COURTNEY HURT
East Perth
Summary
I am an experienced and highly skilled hospitality professional with a proven track record of success in high-paced environments. My background includes managing high-volume orders, running events and developing and implementing effective service strategies. With exceptional customer service, a strong sales record, and expertise in managing bar operations, I am now seeking a challenging role, where I can contribute to delivering exceptional customer experiences while driving sales growth.
Overview
7
7
years of professional experience
Work History
Bar Supervisor
The Arch Bar
Swords
03.2022 - 01.2025
- Supervised bar staff and ensured smooth operation during high demand hours, including special events
- Developed strategies to maximise sales, including upselling food and beverages, and enhancing guest experiences
- Managed relationships with beverage distributors to ensure timely stock replenishment and negotiate favorable pricing
- Managed team efficiency with well stocked supplies and organised assignments
Barista
loaf'd
Swords, Dublin
11.2022 - 12.2023
- Collected payments and provided accurate change.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Stocked customer service stations with paper products or beverage preparation items.
- Stocked shelves with ingredients needed to make coffee drinks.
- Input orders into point of sale system and handled customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Senior Bartender
Johnny Foxes
Northbridge
09.2017 - 03.2022
- Provided personalised service, building rapport with guests and ensuring their needs were met
- Promoted menu items, resulting in increased sales through upselling and recommendations
- Ensured cleanliness and safety in food handling and serving, adhering to regulations
- Delivered fast, friendly, and efficient service during peak hours, enhancing customer retention and satisfaction
- Assisted in setting up and managing small events, ensuring high standards of service were maintained
Education
Fingal Community College
Dublin, Ireland07.2016
Skills
- Supervising Functions
- Sales
- Customer Service
- Team Leadership
- Scheduling
- Policy Implementation
- POS Systems & Payment Handling
- Responsible Alcohol Service
- Communication skills
- Cash handling
References
- Dylan Pavel, Manager - Johnny Foxes, 0447806719, paveldttd@gmail.com
- Mark Kearns, Manager - The Arch Bar, +353830351696, Info@thearchbarswords.ie
References
References available upon request.
Timeline
Barista
loaf'd
11.2022 - 12.2023
Bar Supervisor
The Arch Bar
03.2022 - 01.2025
Senior Bartender
Johnny Foxes
09.2017 - 03.2022
Fingal Community College
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