Cara Frost-Krieg
Summary
I am an enthusiastic hospitality worker with up to 5 years of experience in the industry. I am a highly skilled and efficient Barista and Waitress. I am a dedicated team player with demonstrated training and problem-solving abilities. I have excellent interpersonal and time management skills. I am dedicated to creating a well-rounded positive experience for customers. I am passionate about delivering exceptional service, creating a welcoming atmosphere, and exceeding customer expectations. I am an enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. I am committed to providing a friendly and professional service and creating a memorable experience for patrons.
Overview
3
3
years of professional experience
Work History
Barista
Community Café
01.2023 - Current
- Experienced barista proficient in opening procedures and ensuring successful day of service
- Demonstrated abilities to thrive in high-pressure fast-paced environments during busy service hours
- Skilled at memorising and recalling customer names and preferences, contributing to a personalised and welcoming experience for regular patrons
- Collaborative team member who communicates effectively with colleagues to ensure smooth operations and exceptional service delivery
- Adaptable and quick-thinking, able to handle unexpected situations with professionalism and composure.
The Line and Label Restaurant and Cellar Door
Peter Teakle Wines
11.2023 - 02.2024
- Proficient in operating and managing the Cellar Door operations, including opening procedures and providing wine education to customers
- Extensive knowledge of various wines, including their characteristics, production process, and ideal pairings, enhancing the customer experience
- Experienced in hosting tables in a restaurant setting, ensuring guests feel welcomed and attended to throughout their dining experience
- Skilled in running food and beverages efficiently and accurately
- Excellent communication skills, able to engage with customers and answer their questions about wines and menu items with confidence
- Proactive approach to customer service, consistently going above and beyond to exceed customer expectations and foster repeat business
- Collaborative team player, capable of working effectively with colleagues to ensure smooth operations and exceptional guest satisfaction.
Waitress and Glassy
The Rebel
01.2022 - 01.2023
- Experience in administering services in club environment
- Cleaning bar space
- Stocking liquor & bar
- Ensuring the safety of patrons
- Working on the door, controlling door lists and patrons.
Front of House Team member
Rogue and Rascal Café
01.2021 - 01.2023
- Lead Barista – opening café busy 6:30am-2:00pm shifts and always maintaining high service standards
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Operated multi-line telephone console system to answer and triage calls to designated recipients
- Monitored food quality and freshness throughout day
- Observed diners to respond to additional requests and determine when meal completed
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards
- Established welcoming atmosphere by greeting each guest warmly.
Education
Bachelor of Media - Journalism -
The University of Adelaide
2023
Year 12 -
St Joseph's School Port Lincoln
2022
Skills
- Barista skills & latte art
- Responsible Service of Alcohol Certificate
- Customer Engagement
- Operational efficiency
- Maintaining clean work areas
- Training junior team members
- Product knowledge
- Product Upselling
- Quality Control
- Wine knowledge
References
- Elouise Dukalskis, The Rebel, 0439 873 769
- Kirsten Kent, Line and Label restaurant, 0423 638 427
Timeline
The Line and Label Restaurant and Cellar Door
Peter Teakle Wines
11.2023 - 02.2024
Barista
Community Café
01.2023 - Current
Waitress and Glassy
The Rebel
01.2022 - 01.2023
Front of House Team member
Rogue and Rascal Café
01.2021 - 01.2023
Bachelor of Media - Journalism -
The University of Adelaide
Year 12 -
St Joseph's School Port Lincoln
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