Cara Graham
Thornlie,WA
Summary
Dynamic retail professional with a proven track record at Spoil Yourself, excelling in operational strategies and team development. Skilled in performance reporting and issue resolution, I enhanced customer satisfaction and drove sales growth through effective training and inventory management. Recognized for strong organizational skills and a commitment to excellence in fast-paced environments.
Qualified Trade Assistant with background in trade assistance. Proven ability to support skilled tradespeople by preparing materials and maintaining tools, contributing to efficient workflow. Demonstrated competence in teamwork and problem-solving, ensuring smooth project execution.
Overview
14
14
years of professional experience
Work History
Trade Assistant
B. Kerin & DL Kerin
02.2023 - 03.2025
- Assisted in daily tasks to support trade operations efficiently.
- Adapted quickly to learning new tools and safety protocols.
- Collaborated with team to ensure smooth workflow.
- Maintained organized inventory for trade supplies.
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Contributed to maintaining clean and safe work area.
Retail Assistant Manager
Merge
11.2016 - 05.2020
- Supervised daily operations, ensuring optimal staffing and workflow efficiency.
- Trained and mentored team members on customer service standards and sales techniques.
- Implemented inventory management practices to maintain stock accuracy and availability.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty levels.
- Coordinated visual merchandising efforts to create engaging store displays that drive traffic.
Retail Area Manager
Spoil Yourself
01.2011 - 02.2015
- Led operational strategies to enhance store performance and customer satisfaction across multiple locations.
- Developed training programs for staff, improving product knowledge and sales techniques.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Coordinated inventory management processes, reducing stock discrepancies and optimizing supply chain efficiency.
- Established performance metrics for team members, driving accountability and achieving operational goals.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
Education
Graduate College of Ballet
Student Teachers Diploma - Dance
Uptempo Dance Company
Perth 04-1999
Skills
- Industry awareness
- Strong organization
- Issue resolution
- Interpersonal communications
- Risk management
- Performance reporting
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Time management
- Active listening
- Task prioritization
- Decision-making
- Reliability
- Sales skills
- Risk assessment
- Presentation skills
Timeline
Trade Assistant
B. Kerin & DL Kerin
02.2023 - 03.2025
Retail Assistant Manager
Merge
11.2016 - 05.2020
Retail Area Manager
Spoil Yourself
01.2011 - 02.2015
Graduate College of Ballet
Student Teachers Diploma - Dance
Uptempo Dance Company
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