Dynamic Product Manager at Bendigo Bank with a proven track record in product lifecycle management and stakeholder communications. Successfully led cross-functional teams to enhance product functionality, resulting in increased sales conversions. Adept at training and mentoring staff, fostering collaboration, and driving strategic initiatives to achieve business objectives.
Overview
17
17
years of professional experience
Work History
Product Manager
Bendigo Bank
02.2024 - 10.2025
Led cross-functional teams to align product strategies with business objectives.
Streamlined product documentation processes to enhance accessibility for internal teams.
Organized training sessions for sales teams to improve product knowledge and sales techniques.
Drafted business cases to justify product investments and strategic initiatives.
Communicated effectively with team members to deliver updates on project milestones and deadlines.
Coordinated design meetings and decisions with internal departments and teams.
Improved product functionality with innovative design solutions, resulting in increased sales conversions.
Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Managed stakeholder expectations effectively throughout the entire product development process.
Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Operations Team Manager
Bendigo Bank
01.2014 - 02.2024
Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
Championed a culture of collaboration, innovation, and accountability within the operations team.
Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
Reduced operating costs by identifying areas of waste and implementing cost-saving measures.
Managed key projects from inception to completion, delivering results on time and within budget constraints.
Implemented risk management strategies to mitigate potential operational disruptions or delays.
Increased productivity by creating efficient scheduling systems for staff members and resource allocation.
Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted in recruiting, hiring and training of team members.
Conveyancing Clerk
Rural Finance Corporation of Victoria
01.2011 - 01.2014
Prepared and reviewed legal documents to ensure compliance with regulations and client requirements.
Coordinated property transactions by liaising with clients, real estate agents, and financial institutions.
Managed client files with accuracy and attention to detail, ensuring all documents were properly organized.
Facilitated communication between clients and legal teams to streamline transaction procedures.
Reviewed property title searches and reports to identify potential issues before finalization.
Trained new staff on conveyancing procedures and compliance requirements for seamless onboarding.
Ensured timely completion of all tasks by prioritizing workload effectively under pressure.
Delivered high-quality work within tight deadlines by utilizing strong organizational skills and effective time management techniques.
Assisted colleagues with challenging cases, sharing expertise on specific legal matters when necessary.
Ensured smooth transactions for clients by meticulously reviewing contracts, property searches, and mortgage details.
Participated actively in team meetings where best practices were shared among colleagues leading to improved productivity.
Reduced errors in document preparation through diligent proofreading, editing, and attention to detail.
Mitigated potential risks for clients by identifying any discrepancies in title deeds or land registry records early in the process.
Legal Assistant
Rural Finance Corporation of Victoria
03.2009 - 01.2011
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Prepared drafts of forms, letters and agreements for legal staff use.
Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Diligently edited legal correspondence for grammar and spelling.
Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.