Cara Locke
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
Ray White Real Estate
08.2024 - Current
- Currently managing a portfolio of 159 properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Chief Vibe Officer
Strata Plan
04.2023 - 08.2024
- Lead a positive workplace culture, promote employee engagement, and ensure that the company's values and mission are reflected in its day-to-day operations
- Lead a team of 3 within our marketing department
- Account manager for a portfolio of VIP clients
- Solely organised team events, bonding and volunteer for the company on a quarterly basis
- Represent the company at industry events and in public forums to promote the organisation's culture and values
- Developed processes for a more streamline customer journey and acted as first point of contact for customer complaints
- Ensure that the company's culture is consistently reflected in all aspects of the organization
- Develop and manage employee recognition programs to acknowledge and reward contributions
Onboarding & Innovation Specialist
Strata Plan
04.2023 - 11.2023
- Assisted with the smooth transition of buildings into the owners corporation's portfolio
- Involved with coordinating with developers, builders, and other stakeholders to ensure compliance with regulations, proper documentation, and seamless integration with existing management processes
- Coordinate the onboarding process for new buildings, including reviewing contracts, conducting site visits, and ensuring compliance with local regulations and owners corporation policies
- Serve as the primary point of contact between developers, builders during the onboarding phase
- Ensure all necessary documents, such as bylaws, building plans, warranties, and service agreements, are accurately completed and filed
- Identify and propose innovative practices for building management, including technology adoption, sustainability initiatives, and enhanced overall role efficiency
Facility Manager
Strata Plan
09.2022 - 04.2023
- Responsible for ensuring that the building operates efficiently and meets the needs of the committee and its stakeholders
- Involved in overseeing maintenance, safety, security, and services to support day-to-day operations
- Ensure regular inspection, testing, and maintenance of critical infrastructure
- Coordinate and supervise contractors and service providers for repair and maintenance work
- Negotiate contracts with vendors and service providers
- Serve as a liaison between facility management and other departments or stakeholders
Property Manager
Jellis Craig Inner North
08.2021 - 09.2022
- Managed and maintained a clean and up to date portfolio of 167 properties
- Oversee the maintenance and repair of a property whilst coordinating with external contractors to ensure timely and quality repairs
- Address tenant inquiries, resolve complaints, and ensure tenant satisfaction
- Conduct property inspections to ensure tenant compliance with lease terms
- Manage lease agreements, renewals, and terminations
- Creating sale property brochures, agent profiles, DL cards and information flyers
- Sending out weekly update emails to our database
Reception & Assistant Property Manager
Raine & Horne Essendon
01.2021 - 08.2021
- Provided excellent customer service, managing front-desk operations, and supporting the property management team in their day-to-day tasks
Skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Certification
- Graduated Year 12 VCE, RMIT - High-school
- Agents Representative Certificate - Real Estate, Box Hill Institute
- Completed Certificate IV in Property Services Real Estate - Real Estate License, Realtor Institute
Timeline
Property Manager
Ray White Real Estate
08.2024 - Current
Onboarding & Innovation Specialist
Strata Plan
04.2023 - 11.2023
Chief Vibe Officer
Strata Plan
04.2023 - 08.2024
Facility Manager
Strata Plan
09.2022 - 04.2023
Property Manager
Jellis Craig Inner North
08.2021 - 09.2022
Reception & Assistant Property Manager
Raine & Horne Essendon
01.2021 - 08.2021
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