Cara Marks
Summary
Results-driven professional with extensive experience working in Cape York communities. Known for enhancing operational workflows and ensuring data accuracy. Reliable team collaborator with focus on achieving organisational goals, adapting swiftly to evolving needs. Support productive working relationships with superior interpersonal skills.
Overview
9
9
years of professional experience
Work History
Local Registry Coordinator
Family Responsibilities Commission
01.2023 - Current
- Build strong relationships with service providers, police, local council, community members and other government departments
- Work with local respected elders to deliver outcomes culturally appropriate to those who are at risk or vulnerable
- Develop, promote and implement initiatives aimed at cost effectiveness and improved client services
- Lead and develop corporate values and create an environment of strong customer service, open communication, leadership and innovation
- Work autonomously in remote areas showing initiative and possess solid decision-making skills to achieve outcomes and deliver objectives of the Commission
- Prepare reports on trends in community to support briefs to ministerial departments
- Work with the Family Responsibilities Act 2008 and ensure compliance in the delivery of service
- Deliver presentations to stakeholders, government departments and the wider community
- Prepare and submit case studies to be included in FRC Annual Report
- Support clients with referrals to support services and manage the effectiveness and monitor progress
- Select families to support in Elevated School Response where the objective is to increase school attendance and support families with complex needs
- Visit families in their home environment to discuss needs and connect to appropriate support services
- Work closely with probation and parole to support community members who are involved with the justice system
- Supporting youth who are involved with youth justice as an early intervention model to support services, including the family of the youth
- Support community members who are attending court, working closely with ATSILS and support services to achieve better outcomes from the charges they are appearing for
- Support clients who choose to have their welfare payments quarantined to the cashless debit card
Information Case Officer
Family Responsibilities Commission
06.2020 - 01.2023
- Determine jurisdiction of notices and record those not within jurisdiction
- Ensure all state government notices are received in a timely manner as per the FRC act
- Record outcomes from conference and update CRM updating and monitoring clients
- Establish clients status working with corrections to determine incarcerated clients
- Prepare client information for Local Registry Coordinator to conduct Client Engagement
- Prepare client information for Local Registry Coordinator to conduct Elevated School Response
- Maintain relationships with key personnel across government and non government departments
- Schedule clients to attend conference and provide information to assist the Commissioner in determining whether to hold a conference
- Maintain compliance registers in line with the FRC act
Team Leader - Patient Travel
Torres and Cape Hospital and Health Service
03.2016 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- Deliver travel to those living in the Cape and Torres communities in line with Patient Travel Subsidy Scheme
- Extensive knowledge of airfare rules to ensure expenditure is in line with PTSS guidelines
- Transporting patients with complex needs, while observing cultural protocols
- Rostering team members and monitoring patient need
- Training for local Primary Health Clinics in the Torres and Cape Communities to better understand the PTSS Guidelines
- Booking charters and coordinating complex travel itineraries
- Recruitment of new team members
- Deliver training to upskill and keep the team skilled to deliver results
- Reporting on trends and patterns for the Executive team to ensure adequate resources available
- Navigating complex high risk patient needs
- Ensuring data entry is accurate for correct funding and allocation of expenditure
- Data Entry - High volume fast paced
Education
High School Diploma -
Oakey State High School
Oakey01-2005
Skills
- Skilled in Microsoft Office Applications
- Data Coordination
- Report Writing
- Certified in First Aid
- CPR Certification Holder
- Certified Child Mental Health First Aider
- Certified in Adult Mental Health First Aid
Timeline
Local Registry Coordinator
Family Responsibilities Commission
01.2023 - Current
Information Case Officer
Family Responsibilities Commission
06.2020 - 01.2023
Team Leader - Patient Travel
Torres and Cape Hospital and Health Service
03.2016 - 03.2020
High School Diploma -
Oakey State High School
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