Cara McIntosh
Islington,NSW
Summary
Hardworking employee enthusiastic about learning health and aged care field inside and out and pursuing opportunities to learn new skills. Motivated Individual with engaging personality and flexible approach. Successful in delivering quality service in fast-paced environments with high-volumes of clients. Organised, detail-oriented and empathetic to customer needs. Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Assistant
Aldi
04.2022 - 07.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender
Queens Wharf Hotel
05.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Maintained clean and organised workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing bar area and prioritising orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Gaming Attendant
Argenton Hotel
04.2023 - 11.2023
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain professional and ethical gaming environment.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Collaborated with security personnel to maintain safe and secure environment for guests and staff members.
- Delivered excellent customer service by addressing player inquiries and resolving issues in timely manner.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
In-store, Delivery Driver, Manager
Dominos
03.2020 - 03.2022
- Improved delivery efficiency by optimising routes and schedules for drivers.
- Implemented safety protocols to minimise accidents and injuries among delivery drivers.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Recruited hired, and trained new drivers and in-stores to ensure proper staffing levels were maintained at all times.
- Coordinated with sales representatives to ensure accurate, up-to-date information was available for customers regarding their orders status.
- Promoted culture of teamwork by encouraging open communication and collaboration among drivers and in-store staff.
- Monitored inventory levels to maintain appropriate stock of essential supplies, avoiding costly delays due to shortages.
- Developed and maintained knowledgeable and productive team of employees.
Sandwich Artist
Subway
01.2020 - 06.2020
- Greeted guests, promoted specials, and took orders.
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Promoted hygiene practices within team by consistently following food safety guidelines and regulations.
Waitress
Restaurants In Gloucester
01.2016 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Delivery Driver
Menulog
01.2016 - 01.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
CERT III in individual support (ageing) - Support Carer
TAFE NSW
Newcastle07.2024
RSA + RCG -
Clear To Work
01.2023
Certificate III in Retail -
Atwea College
Newcastle, NSW11.2021
Food Safety Certificate - Food Safety Certificate
Atwea
Newcastle04.2021
Remedial Massage - Diploma
TAFE NSW
Newcastle01.2021
High School Diploma -
Gloucester High School
Gloucester01.2020
Skills
- Friendly Customer Service (phone and face-to-face)
- Dedicated, young and enthusiastic
- Food handling
- Great working with others and individually
- Positive Attitude
- Ability to work under pressure
- Software Skills
- Valid Driver's License
- Time Management
- Punctual and Reliable
- Heavy Lifting
- Cash Handling
- Handling Complaints
- Verbal and written communication
Additional Information
I grew up in Gloucester and grew up around older generation my whole life and helping my older neighbors and family with tasks around the house. Both my nana and mum work in aged care support and I grew up watching them help older people as well. Thank you for your time. Please use any of the previous employees mentioned above as professional references. I love growing as a person and gaining new knowledge and experiences. Helping others makes me very happy and satisfied. I am happy to discuss my employment, previous experiences and knowledge before then. I am looking to start my career in Aged Care as this is what I would like to do for the rest of my life and am very passionate about helping others and the community. Please don’t hesitate to call me 0487804182.
Age
21
Availability
- Would love to discuss this in person
Personal Information
Gender: female
Volunteer Experience
National parks and wildlife services (NPWS), 1 Week, 2018
References
- Peter Beard, 04 27 116 705
- Tim Paytner, 0418483406
- Reece Schofield, 0423913888
- Antoine, 0449 265 283
- Tom Solomons, 0450 397 137
- Sam, 0438 421 701
- Brett Larkin, 0455330251
Certification
- Full License with clean record
- Police Check
- Full Covid and Influenza Vaccinations
- Full Immunisations
Timeline
Bartender
Queens Wharf Hotel
05.2023 - 04.2024
Gaming Attendant
Argenton Hotel
04.2023 - 11.2023
Sales Assistant
Aldi
04.2022 - 07.2024
In-store, Delivery Driver, Manager
Dominos
03.2020 - 03.2022
Sandwich Artist
Subway
01.2020 - 06.2020
Waitress
Restaurants In Gloucester
01.2016 - 01.2020
Delivery Driver
Menulog
01.2016 - 01.2020
CERT III in individual support (ageing) - Support Carer
TAFE NSW
RSA + RCG -
Clear To Work
Certificate III in Retail -
Atwea College
Food Safety Certificate - Food Safety Certificate
Atwea
Remedial Massage - Diploma
TAFE NSW
High School Diploma -
Gloucester High School