Cara Newman
Sylvania Waters,NSW
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Highly organized professional establishes relationships with customers. Stays calm under pressure. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
Work History
Sales Representative
Morella Grove
09.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Administration/Receptionist
Tribe Social Fitness
09.2018 - 01.2023
- Implemented new organizational systems for improved document management and increased efficiency.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
Import Permits Officer
ARPANSA - Australian Radiation And Nuclear Safety
02.2008 - 12.2013
- Processed Applications
- Maintained database
- Liased with Customs and State Authorities
- Assisted HR
Administration/Sales
CPAP Connect Australia
04.2012 - 07.2013
- Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
- Implemented an effective follow-up strategy that resulted in improved customer retention rates.
Executive Assistant
Ernst & Young
11.1995 - 09.2007
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Receptionist
Dowe Xenos Solicitors
04.1995 - 11.1995
Receptionist/Junior Legal Secretary
Watson & Watson Solicitors
03.1993 - 04.1995
Education
Foundations of Human Resources
Australian Human Resources Institute
SydneyThe Legal Secretarial Training Program
The Law Society of New South Wales
Sydney, NSWAustralian Traineeship
The Australian Academy
Sydney, NSWCertificate in Management
Gymea College of TAFE
Sydney, NSWBachelor of Business
Charles Sturt University (Distance Education)
Certificate III in Clinical Hypnosis
Academy of Applied Hypnosis
Sydney, NSWSkills
- Results-driven approach
- CRM software proficiency
- Service-oriented mindset
- Organization skills
- Customer/Client relations
Timeline
Sales Representative
Morella Grove
09.2023 - Current
Administration/Receptionist
Tribe Social Fitness
09.2018 - 01.2023
Administration/Sales
CPAP Connect Australia
04.2012 - 07.2013
Import Permits Officer
ARPANSA - Australian Radiation And Nuclear Safety
02.2008 - 12.2013
Executive Assistant
Ernst & Young
11.1995 - 09.2007
Receptionist
Dowe Xenos Solicitors
04.1995 - 11.1995
Receptionist/Junior Legal Secretary
Watson & Watson Solicitors
03.1993 - 04.1995
Foundations of Human Resources
Australian Human Resources Institute
The Legal Secretarial Training Program
The Law Society of New South Wales
Australian Traineeship
The Australian Academy
Certificate in Management
Gymea College of TAFE
Bachelor of Business
Charles Sturt University (Distance Education)
Certificate III in Clinical Hypnosis
Academy of Applied Hypnosis
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