Cara Nolan

• Worked with multiple charity clients such as World Vision Australia, Fred Hollows Foundation and Victor Chang Cardiac Research Institute
• Engaged with customers through face-to-face fundraising booths in shopping centres generating
• Generated thousands of new long-term, monthly donors every year.
• Coordinated team trips interstate and locally, visiting multiple towns and cities to generate new donors in different demographics
• Trained many new sales representatives on how to engage with customers, deliver presentations, make sales, hit individual and team targets

• Sold monthly subscriptions for RSL Art Union and Surf Life Saving home lotteries
• Educated customers on current promotional offerings and products using persuasive selling tactics.
• Engaged with customers to build rapport and loyalty
• Solved customer challenges by offering relevant products and packages

• Consulted with outside parties to resolve discrepancies and create effective solutions
• Recommended advertisement listings to customers, thoroughly explaining details
• Offered advice and assistance to customers, paying attention to special needs or wants
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Reference - Manager, Brian Hays - M:‭0438 858 929 E:BrianH@gctc.com.au

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Maintained customer satisfaction with timely table check-ins to assess drink or other needs
• Set dining tables to prepare for diverse types of events and follow strict service standards
• Handled customer complaints, immediately resolving issues by looping in co-workers
• Monitored guests for intoxication and immediately reported concerns to management
• Restocked salad bar and buffet for lunch and dinner service

• Took phone orders and provided till service
• Wrapped take away orders
• Cleaned and tidied indoor/outdoor eating areas
• Salad, sandwich and food preparation
• Battering and frying fish

Reference - Manager, Zoe - M:041594006

• Maintained reports of transactions and greeted customers when entering and leaving establishment
• Maintained current knowledge of store promotions and highlighted sales to customers
• Restocked, arranged and organized merchandise in front to drive product sales

Reference - Manager, Micheal - M:0410415498

• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
• Stayed up-to-date on state laws regarding alcoholic beverage services
• Poured and prepared mixed drinks

• Recommended products based on understanding of individual customer dietary preferences
• Restocked display cases with attractive arrangements to promote specialty food items like sandwiches and cakes
• Memorized ingredients and recipes for specialty drinks
• Cleaned counters, machines, utensils and dining areas daily

• Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
• Engendered customer loyalty by remembering personal preferences and allergy information
• Developed and demonstrated skillful and creative latte art to engage customers
• Memorized ingredients and recipes for specialty drinks
• Maintained equipment and performed minor repairs to keep coffee machines functioning properly

• Cold calling customers for donations
• Took payment information securely
• Maintaining a Database of client info
• Working under a manager as part of a team but autonomously in a telemarketing environment
• Basic sales skills through rapport building in a fast- paced environment
• Attention to detail in order to ensure correct information is exchanged