Cara Oldfield
Croydon,VIC
Summary
I am an experienced Ward Clerk and Medical Receptionist who is extremely adaptive to high volume and fast paced hospital environments. I am skilled in handling both administrative and patient-focused tasks whilst also working well under pressure. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements have a demonstrated success in managing medical records, patient scheduling, phone enquiries, patient admissions and discharges. I excel in customer service and computer proficiency, contributing significantly to departmental achievements.
Overview
7
7
years of professional experience
Work History
Oncology Ward Clerk
Ringwood Private Hospital
11.2022 - Current
- Organized drug charts and paperwork for doctors, nurses and patients.
- Utilised Web Patient Administration System
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients, doctors, nurses and representatives to provide information, answer questions and assist with appointment scheduling.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Oncology department.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Managed and organised incoming emails appropriately
- Proficiently used Microsoft Outlook/ Excel and Word
- Taking meeting minutes
Medical Receptionist
Ringwood Private Hospital
01.2021 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies and procedures.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Food Service Assistant
Ringwood Private Hospital
11.2017 - 01.2021
Education
Certificate III - Allied Health Assistance
Australian Institute of Flexible Learning
Melbourne, VIC12.2021
High School Diploma -
Lilydale High School
Lilydale, VIC12.2017
Skills
- Strong Organization
- Data Entry
- Patient Scheduling
- Customer Service
- Incoming Call Management
- Medical Records Management
- Computer Proficiency
- Adaptable and Flexible
- Medical Terminology
- Data Entry Software
Timeline
Oncology Ward Clerk
Ringwood Private Hospital
11.2022 - Current
Medical Receptionist
Ringwood Private Hospital
01.2021 - 11.2022
Food Service Assistant
Ringwood Private Hospital
11.2017 - 01.2021
Certificate III - Allied Health Assistance
Australian Institute of Flexible Learning
High School Diploma -
Lilydale High School
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