Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cara Oldfield

Croydon,VIC

Summary

I am an experienced Ward Clerk and Medical Receptionist who is extremely adaptive to high volume and fast paced hospital environments. I am skilled in handling both administrative and patient-focused tasks whilst also working well under pressure. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements have a demonstrated success in managing medical records, patient scheduling, phone enquiries, patient admissions and discharges. I excel in customer service and computer proficiency, contributing significantly to departmental achievements.

Overview

7
7
years of professional experience

Work History

Oncology Ward Clerk

Ringwood Private Hospital
11.2022 - Current
  • Organized drug charts and paperwork for doctors, nurses and patients.
  • Utilised Web Patient Administration System
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients, doctors, nurses and representatives to provide information, answer questions and assist with appointment scheduling.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Oncology department.
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Managed and organised incoming emails appropriately
  • Proficiently used Microsoft Outlook/ Excel and Word
  • Taking meeting minutes

Medical Receptionist

Ringwood Private Hospital
01.2021 - 11.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to medical office policies and procedures.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

Food Service Assistant

Ringwood Private Hospital
11.2017 - 01.2021

Education

Certificate III - Allied Health Assistance

Australian Institute of Flexible Learning
Melbourne, VIC
12.2021

High School Diploma -

Lilydale High School
Lilydale, VIC
12.2017

Skills

  • Strong Organization
  • Data Entry
  • Patient Scheduling
  • Customer Service
  • Incoming Call Management
  • Medical Records Management
  • Computer Proficiency
  • Adaptable and Flexible
  • Medical Terminology
  • Data Entry Software

Timeline

Oncology Ward Clerk

Ringwood Private Hospital
11.2022 - Current

Medical Receptionist

Ringwood Private Hospital
01.2021 - 11.2022

Food Service Assistant

Ringwood Private Hospital
11.2017 - 01.2021

Certificate III - Allied Health Assistance

Australian Institute of Flexible Learning

High School Diploma -

Lilydale High School
Cara Oldfield