Cara Robinson
Seaford,SA
Summary
Compassionate Care Manager/ Care Partner with Support At Home and Home Care Packages, possesses gentle touch and caring attitude centred on treating people with dignity and respect. Expertise in Aged Care and health conditions. Collaborative team player with strong clinical and interpersonal skills. Available to work current roster of .8 ( Monday - Thursday 8am to 4pm.)
Dependable Employee serving diverse needs of my case load customers, through active communication and responsive engagement with healthcare services and service providers. Skilled at identifying need and implementation of referrals connecting my customers with Allied Health Services. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Hardworking and passionate employee with strong organizational skills eager to secure higher level Non Clinical role. Ready to help the team achieve company goals and support my fellow colleagues.
Overview
2026
2026
years of professional experience
Work History
Care Partner
ACH Group
07.2023 - Current
- Assisted clients with daily living activities to enhance independence and quality of life.
- Collaborated with healthcare professionals to implement personalized care plans for individual clients.
- Monitored client health status, documenting changes and communicating effectively with the care team.
- Maintained accurate records of client interactions, ensuring compliance with regulatory requirements and best practices.
- Fostered strong relationships with clients and families, addressing concerns and providing emotional support.
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Enrolled Nurse
Southern Cross Care
03.2022 - 07.2023
- Administered patient care and medication in compliance with protocols.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with interdisciplinary teams to develop care plans.
- Educated patients and families on health management and treatment options.
- Implemented infection control measures to ensure patient safety.
- Led initiatives to improve workflow efficiency within nursing unit.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Laser and Skin Technician
Silk Laser Clinic
01.2021 - 03.2022
- Conducted laser treatments adhering to safety protocols and clinic standards.
- Assisted in patient consultations, addressing concerns and providing treatment information.
- Maintained equipment, ensuring proper functionality and compliance with health regulations.
- Collaborated with medical staff to develop effective treatment plans for patients.
- Trained new technicians on operational procedures and customer service practices.
- Monitored inventory levels, facilitating timely ordering of supplies for clinic operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Beauty Therapist
Hair Addiction and Day Spa
02.2019 - 12.2020
- Delivered exceptional skincare treatments using advanced techniques and high-quality products.
- Conducted thorough consultations to assess client needs and recommend appropriate services.
- Maintained a clean, organized treatment environment to ensure client safety and comfort.
- Enhanced client retention through personalized follow-up communications and loyalty programs.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
Pathology Collector
Abbott Patolgy
06.2014 - 04.2019
- Collected and processed biological samples for diagnostic testing with high accuracy.
- Ensured compliance with safety protocols and regulatory standards during sample handling.
- Trained new staff on collection techniques and laboratory procedures to enhance team efficiency.
- Collaborated with healthcare professionals to streamline sample acquisition processes.
- Implemented quality control measures to maintain integrity of collected specimens.
- Maintained accurate records of patient information and specimen tracking in laboratory systems.
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
- Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
- Strengthened relationships between laboratory personnel and other healthcare providers by maintaining open lines of communication regarding patient care concerns related to pathology services.
- Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
- Assisted with onboarding and training of new pathology collectors, contributing to a highly skilled and knowledgeable team.
- Advanced knowledge about various specimen collection methods, ensuring the correct technique was employed for each patient''s unique needs.
- Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
- Followed safety protocols while handling hazardous materials.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Consulted with outside professionals and specialists about tests and testing results.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Merchandising Representative
Creative Activations
01.2012 - 04.2013
- Developed merchandising strategies to enhance product visibility and drive sales growth.
- Analyzed market trends and consumer behavior to inform product placement decisions.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Trained and mentored junior staff on best practices in merchandising techniques.
- Executed promotional displays that aligned with brand messaging and seasonal strategies.
- Conducted regular audits of merchandise presentation to ensure compliance with standards.
- Collaborated with store managers to implement effective merchandising strategies that increased revenue generation.
- Developed strong relationships with retail partners, working together to increase overall sales performance across all locations.
- Maximized product visibility by implementing strategic store layouts and optimizing shelf placements.
- Minimized out-of-stock situations through proactive monitoring of inventory levels and prompt replenishment actions when needed.
- Conducted regular audits of product displays, ensuring compliance with company standards and guidelines.
- Boosted sales performance by creating eye-catching merchandise displays and promoting key products.
Shift Manager
Boyne Island Bakery
01.2011 - 09.2012
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices and operational standards.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Conducted quality assurance checks, maintaining product consistency and customer satisfaction.
- Coordinated shift schedules, balancing labor needs with operational demands.
- Resolved customer complaints promptly, enhancing service quality and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
Enrolled Nurse
Blue Care Community Nurses
01.2010 - 01.2012
- Assisted in training new staff on clinical procedures and best practices.
- Evaluated patient outcomes and adjusted care plans accordingly.
- Administered medications via oral, and intramuscular injections and monitored responses.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Administered patient care and medication in compliance with protocols.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with interdisciplinary teams to develop care plans.
- Implemented infection control measures to ensure patient safety.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Enrolled Nurse
Red Cross Blood Service
03.2009 - 11.2010
- Conducted Blood Bank collections via venepuncture
- Completed Health consultations ensuring customer health parameters are with in agreed health regulation and abile by RCBS policy and procedures
- General House keeping and cleaning ensuring a clean and safe work space
- Provided skilled, timely and level-headed emergency response to patients having a reaction to blood draw.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Participated in continues education and training to remain competent in skill level.
Enrolled Nurse
Gemini Medical Centre
03.2007 - 11.2009
- Administered medications via oral, and intramuscular injections and monitored responses.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Assisted physicians in minor surgical procedures
- Conducted wound care to miners injured on the job
- Conducted Physical Health Assessments including drug and alcohol testing potential and current employees
- Conducting skin checks at the affiliated cancer clinic
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Led initiatives to improve workflow efficiency within nursing unit with in the skin cancer clinic by writing a manual on how to use the diagnostic equipment to detect skin cancer to better support the Nursing team to navigate through the complex software.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Monitored vital signs and documented changes in patient conditions.
- Implemented infection control measures to ensure patient safety, and using the autoclave ensure all equipment is sterilised.
Pathology Collector and Lab Assistant
Qld Health
2006 - 2007
- Collected and processed biological samples for laboratory analysis following strict protocols.
- Ensured accurate labeling and documentation of specimens to maintain chain of custody.
- Performed quality control checks on collection equipment and supplies to ensure compliance.
- Trained new staff on specimen collection techniques and safety procedures, enhancing team efficiency.
- Streamlined specimen tracking system, improving turnaround time for results delivery.
- Collaborated with laboratory personnel to resolve discrepancies in sample processing workflows.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Improved the overall efficiency of the pathology department by effectively prioritizing specimen collections based on urgency and clinical relevance.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Assisted plating, gram staining and cataloguing specimens for analysis.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Enrolled Nurse
North East Health Center
04.2004 - 2006
- Administered medications via oral, , and intramuscular injections and monitored responses.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Triaged patients in ED
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered patient care and medication in compliance with protocols.
- Performed routine wound care and dressing changes on schedule.
- Monitored vital signs and documented changes in patient conditions.
Pathology Collector
Melbourne Pathology
1998 - 2003
- Assisted to improve turnaround times for sample processing and collection
- Guaranteed patient privacy by adhering to company guidelines throughout all aspects of pathology services provided.
- Collaborated with interdisciplinary healthcare teams to address patient needs during the specimen collection process.
- Utilized electronic health records systems proficiently, ensuring accurate documentation of all relevant information pertaining to each patient encounter.
- Operated laboratory equipment to stabilize samples for transport to laboratory.
- Removed samples of materials following good practices to achieve accurate test results.
- Collected and processed biological samples for diagnostic testing with high accuracy.
- Ensured compliance with safety protocols and regulatory standards during sample handling.
- Trained new staff on collection techniques and laboratory procedures to enhance team efficiency.
- Collaborated with healthcare professionals to streamline sample acquisition processes.
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
- Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
- Assisted with onboarding and training of new pathology collectors, contributing to a highly skilled and knowledgeable team.
- Advanced knowledge about various specimen collection methods, ensuring the correct technique was employed for each patient''s unique needs.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
Education
Advanced Diploma of Laser And IPL Therapies - Permanent Hair Removal
Laser Institute
Brisbane, QLD01-2022
Diploma of Beauty - Beauty Therapy And Relaxation
TAFE SA
Noarlunga04-2016
Medication Endorsement - Medication Administration
Tropical North Institute of TAFE
Cairns, QLD01-2008
Refresher in Anatomy And Physiology - Anatomy And Physiology
AHPRA
Melbourne01-2004
Diploma of Nursing - Nursing
Wangaratta TAFE
Wangaratta12-1996
High School Diploma -
Wangaratta Technical Colledge
Wangaratta, VIC11-1992
Skills
- Compassionate care
- Transportation assistance
- End-of-life care
- Mobility support
- Medical terminology
- Assistive technology use
- Healthcare documentation
- Respectful and compassionate
- Problem-solving
- Time management
- Elderly care
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Strong ethics
- Team collaboration
- Active listening
- Adaptability and flexibility
- Client documentation
- Patient management
- Incident reporting
- PPE usage
- Care plan management
- Records management
- Cultural sensitivity
- Case management
- Progress documentation
- Care plan adherence
- Physical therapy support
- Teamwork and collaboration
- Customer service
Timeline
Care Partner
ACH Group
07.2023 - Current
Enrolled Nurse
Southern Cross Care
03.2022 - 07.2023
Laser and Skin Technician
Silk Laser Clinic
01.2021 - 03.2022
Beauty Therapist
Hair Addiction and Day Spa
02.2019 - 12.2020
Pathology Collector
Abbott Patolgy
06.2014 - 04.2019
Merchandising Representative
Creative Activations
01.2012 - 04.2013
Shift Manager
Boyne Island Bakery
01.2011 - 09.2012
Enrolled Nurse
Blue Care Community Nurses
01.2010 - 01.2012
Enrolled Nurse
Red Cross Blood Service
03.2009 - 11.2010
Enrolled Nurse
Gemini Medical Centre
03.2007 - 11.2009
Enrolled Nurse
North East Health Center
04.2004 - 2006
Pathology Collector and Lab Assistant
Qld Health
2006 - 2007
Pathology Collector
Melbourne Pathology
1998 - 2003
Advanced Diploma of Laser And IPL Therapies - Permanent Hair Removal
Laser Institute
Diploma of Beauty - Beauty Therapy And Relaxation
TAFE SA
Medication Endorsement - Medication Administration
Tropical North Institute of TAFE
Refresher in Anatomy And Physiology - Anatomy And Physiology
AHPRA
Diploma of Nursing - Nursing
Wangaratta TAFE
High School Diploma -
Wangaratta Technical Colledge