Dylan Sciberras
Sunshine Coast,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed, and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Club DJ
Divide Entertainment Group
01.2022 - Current
- Continuously updated knowledge of industry trends through participation in workshops, conferences, and relevant publications to remain competitive in the market.
- Developed a strong online presence through regular engagement on social media platforms and website updates.
- Elevated guest experience with expert reading of the crowd''s mood, adjusting playlists accordingly.
- Expanded client base through effective networking and positive word-of-mouth referrals.
Support Worker
Shine Social & Communities
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Professional
Youi Insurance
01.2021 - 01.2022
- Surpassed performance goals by approaching interactions with resourcefulness, organisation, and customer-centric solutions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Described product highlights and benefits to help guide purchasing decisions.
- Boosted sales revenue by skillfully promoting diverse service options.
- Regularly exceeded daily sales and product add-on quotas.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
FOH / Café All-rounder
Emjays Coffee
12.2018 - 04.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours, early mornings and weekend shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food & Beverage Attendant
Purely Rustic Café & Delicatessen
03.2017 - 08.2018
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritisation and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
School (Work Experience)
Bribie Island Research Centre
07.2016 - 09.2016
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work experience ready to start immediately.
Education
Bachelor of Business & Tourism Leisure Management -
University of The Sunshine Coast
Sippy Downs, QLDHigh School Diploma -
Maroochydore State High School
Maroochydore, QLD12.2018
Skills
- Courteous with Strong Service Mindset
- Multitasking and Prioritisation
- Creative Problem Solving
- Verbal and Written Communication
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upselling Products and Services
- Upbeat and Positive Personality
- Computer Proficiency
Certification
- Maroochydore High School Academic Bronze Medallion, 01/2015
- Certificate II in Workplace Practices, 01/2016
- RSA Certificate (Responsible Service of Alcohol), 01/2017
- Certificate II in Tourism, 01/2017
- Certificate III in Tourism, 01/2018
- QLD Certificate of Education, 01/2018
- Certificate III in Customer Engagement, Ongoing
- Certificate III Individual Support - Disability, 08/27/21
- Blue Card (WWCC), 01/2021
- NDIS Worker Screening, 01/2021
Timeline
Club DJ
Divide Entertainment Group
01.2022 - Current
Customer Service Professional
Youi Insurance
01.2021 - 01.2022
FOH / Café All-rounder
Emjays Coffee
12.2018 - 04.2020
Food & Beverage Attendant
Purely Rustic Café & Delicatessen
03.2017 - 08.2018
School (Work Experience)
Bribie Island Research Centre
07.2016 - 09.2016
Support Worker
Shine Social & Communities
Bachelor of Business & Tourism Leisure Management -
University of The Sunshine Coast
High School Diploma -
Maroochydore State High School
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