Cara Small

In my time here, I have worked my way up into higher management and consistently proved my ability to work hard and efficiently, but still create a positive work environment. I have created solid relationships with staff and guests to improve customer satisfaction and an efficient work environment. In the last 6 months, I have achieved 40% of the sales, increased revenue, and provided excellent customer service to increase 5-star reviews.

• Manage daily operations of a busy venue, overseeing a team of staff members, including servers and bartenders.
• Train new staff members, ensuring they adhere to high service standards and possess knowledge of menu items.
• Handle customer enquiries, concerns, and complaints in a prompt manner, striving to resolve issues and exceed expectations.
• Provide ongoing staff coaching and feedback to enhance team performance and individual development.
• Manage the floor plan and seating effectively to decrease wait times and maintain efficiency for scheduling reservations and assigning tables.
• Ensured compliance with workplace safety issues by maintaining cleanliness, sanitation, and safety standards.
• Monitor inventory levels, place orders, and manage stock to minimize waste and control costs.

• Effectively managed tables, took food and drink orders, delivering accurate orders in a timely manner in a 200+ seat restaurant.
• Provided attentive and personalized service to guests, ensuring a positive dining experience.
• Work effectively with colleagues, encouraging a team friendly vibe that promotes open communication, teamwork, and the sharing of ideas to achieve collective success.
• Efficiently addressed any customer complaints or concerns, escalating it to management when necessary.
• Memorised 20+ food menu items and weekly rotating specials to provide customised recommendations to guests.

• Prepared and served alcoholic beverages including wine, craft beers and cocktails to 200+ patrons a night.
• Maintained a clean, organised bar area by wiping down services, loading/unloading dishes, and ensuring the bar is well stocked.
• Effectively support bar operations and food service functions, seamlessly juggled tasks to ensure efficient and quality service.
• Withholding my RSA certifications, I prioritized safety ensuring responsible service to all guests.