Cara Watson
Tugun,QLD
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.
Overview
6
6
years of professional experience
Work History
Senior Consultant
Flight Centre
Highpoint Melbourne, Ballarat, Pacific Fair
08.2017 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Built strong relationships with clients through exceptional communication and personalized service.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Helped managers make effective decisions based on current and reporting and policies.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during and prior to trips by coordinating alternative arrangements or providing support as needed.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
Accredited - Cruise
CLIA
01.2024
Cert 3 And 4 - Travel And Tourism
Flight Centre Academy
2017
Skills
- Interpersonal Communications
- Product knowledge
- Adaptability and flexibility
- Team collaboration
- Problem-solving abilities
- Strong communication skills
- Customer Service
- Seek coaching when required
Timeline
Senior Consultant
Flight Centre
08.2017 - Current
Accredited - Cruise
CLIA
Cert 3 And 4 - Travel And Tourism
Flight Centre Academy