Cara Watson

Senior Consultant

Flight Centre

08.2017 - Current

Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Built strong relationships with clients through exceptional communication and personalized service.
Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Helped managers make effective decisions based on current and reporting and policies.
Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Collaborated with team members to optimize travel recommendations and share industry knowledge.
Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Addressed unforeseen challenges during and prior to trips by coordinating alternative arrangements or providing support as needed.
Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
Worked closely with clients to understand unique needs and meet specific travel desires.