Cara WRAY

• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Greeted visitors in a courteous manner and provided assistance when necessary.
• Tracked project performance data to generate reports and keep management informed of important trends.
• Provided administrative support to management team.
• Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Checked stock to determine inventory levels, and ordered office supplies as needed to maintain adequate inventory levels.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Proofread content for typo-free emails and documentation.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized and maintained files, including electronic records.
• Processed financial documents, contracts, expense reports and invoices.
• Performed data entry tasks accurately within specified timeframes.

Employment Positions with Completed Traineeship:

Finance Officer, 04/2022 – 06/2023.

Client Service Officer, 02/2021 – 04/2022.

• Managed and verified purchase orders.
• Ensured compliance with applicable standards, policies, and regulations.
• Boosted client satisfaction through issue resolution.
• Delivered courteous and prompt client service.
• Completed routine responsibilities effectively and accurately.
• Keenly sustained high level of energy in dynamic work environment.
• Resolved issues by identifying problems, analyzing information and providing solutions.
• Achieved objectives by prioritizing tasks effectively and maintaining a strong work ethic.
• Partnered with associates to accomplish targets.
• Generated diverse written content, comprising of communications, reports and documents.
• Achieved and exceeded KPI targets.
• Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
• Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
• Trained staff on new products, services, and procedures related to customer service operations.
• Resolved customer complaints regarding sales and service.
• Worked with cross-functional teams to achieve goals.
• Utilized various software and tools to streamline processes and optimize performance.

• Ensured precise account and service till balancing.
• Liaised with suppliers to keep order status information current.
• Handled customer service issues through financial adjustments and refunds.
• Addressed customer inquiries about services and managed complaints.
• Updated account information while managing inventory.
• Educated new hires in all aspects of company protocols and offerings.
• Enhanced team productivity and efficiency by endorsing operational best practices.
• Maintained excellent customer service standards in a fast paced environment whilst time managing stock and store tasks, operating a single person managed store

• Demonstrated capability to function both autonomously and as part of a team.
• Took proactive measures to adhere to WHS requirements.
• Stayed current with curriculum changes.
• Managed study and work requirements simultaneously in a fast-paced environment.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Maintained a clean classroom environment ensuring toys are sanitized regularly.
• Implemented strategies to support children with special needs, ensuring inclusive education practices.
• Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
• Implemented behavior modeling and positive reinforcement into daily routines.
• Maintained daily records of individual activities, behaviors, meals and naps.
• Built and strengthened positive relationships with children, parents and teaching staff.
• Promoted good behaviors by using positive reinforcement methods.
• Utilized a variety of teaching methods including play, storytelling, and creative arts to stimulate children's cognitive and social development.
• Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
• Assisted with planning, preparing and serving meals according to dietary requirements.
• Adhered to supervisor-provided instructions for task completion.
• Sanitized surfaces and equipment with appropriate cleaning agents according to established standards.