Caragh Promnitz
Kent Town,SA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Supervisor
Civeo
06.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Ensuring that all goods are stored properly to ensure everything is organized and in place. Stocking shelves and maintaining inventory levels to ensure no products run out.
- Supported & rostered a team of 8.
- Fulfilled all retail clerk duties
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Provided documentation to support financial transactions daily and maintained a float for whole site.
Travel & Accommodation Officer
Sodexo
10.2021 - 06.2022
- Worked closely with client and residents to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised client & residents all information relating to destinations and confirmed flight details for each reservation.
- Maintained all stock for the office.
- Provided covid management solutions and requirements.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Service Representative
Metropolitan Plumbing & Heating
12.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certifcate 3 - Retail Management
Tafe
Adelaide, SA11.2019
Certifcate 3 - Business Administration
Tafe
Adelaide, SA10.2018
Skills
- Waste Reduction
- Staff Development
- Risk Management
- Food Preparation and Safety
- Product Costing
- Time Management
- Priority Management
- Business Administration
- Event Supervision
- Financial Management
- Verbal and Written Communication
- Staff Training
- Employee Scheduling
- Key Performance Indicators (KPIs)
Additional Information
Current Responsible Person Card
Current RSA
Current Police check
Timeline
Supervisor
Civeo
06.2022 - Current
Travel & Accommodation Officer
Sodexo
10.2021 - 06.2022
Customer Service Representative
Metropolitan Plumbing & Heating
12.2020 - 10.2021
Certifcate 3 - Retail Management
Tafe
Certifcate 3 - Business Administration
Tafe
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