Cara Mia Bouwer
LABRADOR
Summary
I am an organised and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals and love to work in a team environment or independently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Meriton Suites Broadbeach
08.2023 - 01.2024
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Sales Representative
Wyndham
06.2023 - Current
- Overcame objections using friendly, persuasive strategies.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Bartender
Coops Corner Pub
10.2022 - 02.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender /Front of House Team Member
Takapuna Boating Club
12.2021 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Helped guests at tables when in need of assistance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
High School Diploma -
Takapuna Grammar School
Auckland, AUK11.2022
Skills
- Outstanding Customer Service
- Professional Service Standards
- Positive and Energetic
- Team Player with a "Can-Do" Attitude
- Strong Communication and Collaboration Skills
- Time Management and Organisation Skills
Certification
- License Controller Qualification (LCQ) Certification
- RSA
- Qualified Barista
- First Aid Certification - qualified within advanced work, basic first aid and management of first aid in emergency situations.
- Level 2 Art Course at Browne School of Art
- Adobe Photoshop Course
Timeline
Guest Service Agent
Meriton Suites Broadbeach
08.2023 - 01.2024
Sales Representative
Wyndham
06.2023 - Current
Bartender
Coops Corner Pub
10.2022 - 02.2023
Bartender /Front of House Team Member
Takapuna Boating Club
12.2021 - 12.2022
High School Diploma -
Takapuna Grammar School
- License Controller Qualification (LCQ) Certification
- RSA
- Qualified Barista
- First Aid Certification - qualified within advanced work, basic first aid and management of first aid in emergency situations.
- Level 2 Art Course at Browne School of Art
- Adobe Photoshop Course
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