Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Hannah Capes

Medowie

Summary

Dedicated and proactive professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and capacity to learn and apply new skills. Confident in contributing effectively to any team in a positive and goal-oriented manner.

Overview

6
6
years of professional experience

Work History

Legal Receptionist Promoted to Legal Secretary

Turner Freeman Lawyers
01.2024 - Current
  • Answering phones ensuring to greet callers in a professional and friendly manner while identifying and addressing the purpose of the call
  • Responding promptly and courteously to client inquiries in person or via phone
  • Transferring calls to the appropriate person or taking a message to send to the intended recipient
  • Opening, closing, and archiving client files, using relevant information through ‘Cases’
  • Organising and maintaining client files in a systematic method and making certain to securely close files when services are completed
  • Generating and drafting initials letters to clients through use of ‘Contract Express’ and ‘iManage’, using relevant documentation including policies, services, and costs
  • Handling payments from clients and recording accurate transactions by providing receipts to both the client and the office
  • Schedule appointments for clients based on availability, ensuring to coordinate with solicitor and setting reminders in the personal calendars
  • Confirming appointment date and times with clients over the phone
  • Handle rescheduling or cancellations professionally
  • Successfully juggle competing priorities and deadlines, ensuring all tasks are completed accurately and within the required timeframe
  • Assisted new employees with orientation process
  • Maintain strict confidentiality of sensitive information to protect client privacy
  • Arrange delivery of legal correspondence to clients, Solicitors and Barristers
  • Organised files for court proceedings
  • Organised and maintain an efficient filing system
  • Coordinator of Safe Custody packets ensuring accurate record is kept of each individuals documents and held securely at all ti
  • Prepare and draft legal documents to provide to the client in a timely matter to ensure client satisfaction
  • Providing detailed case updates to clients and solicitor
  • Prepare and process invoicing of a matter
  • Managing new estate planning enquiries and overseeing the entire progress of the matter from beginning to end.

Customer Service

Bunnings Warehouse
04.2022 - 01.2024
  • Demonstrated proficiency in three departments, showcasing adaptability and versatility
  • Provided excellent customer service, ensuring customer satisfaction
  • Collaborated with team members to maintain a clean, organised, and efficient workspace
  • Acquired knowledge of inventory management and stock handling procedures
  • Operated cash register for cash, check, and credit card transactions efficiently and accurately to enhance customer satisfaction
  • Assisted customers with returns, refunds, and resolving transaction issues
  • Pick and pack customer online orders in a timely manner
  • Mentored new employees on cashier duties and best practices
  • Manage the rental process for equipment available in the hire shop, providing information to customers and answering inquiries

Medowie Macadamias
02.2020 - 05.2022
  • Engaged in customer service and order processing in fast-paced café environment
  • Collaborated with a team to ensure a positive customer experience
  • Managed cash transactions and upheld cleanliness standards in the café

Medowie Self Storage
07.2019 - 04.2022
  • General management of storage business including processing payments, following up with customer rental arrears, and overall administrative work
  • Utilised Xero software
  • Assisted with customer inquiries, development of contracts, and responsibility of maintenance of property and key exchanges

Education

Higher School Certificate -

St Francis Xavier’s College
Newcastle, NSW
12-2022

Skills

  • Interpersonal skills
  • Communication abilities
  • Detail oriented
  • Accuracy
  • Multitasking
  • Teamwork
  • Verbal communication
  • Written communication
  • Patience
  • Empathy
  • Organisational skills
  • Time management
  • Prioritisation
  • Sales skills
  • Technical proficiency
  • Problem solving
  • Critical thinking
  • Adaptability
  • Willingness to learn
  • Flexibility
  • Clerical duties
  • Record keeping
  • Document management
  • Calendar management

Interests

  • Travelling & Road Trips
  • Drawing and Painting
  • Passionate about balancing physical health with mental and emotional wellness
  • Pilates
  • Trying various different sports

Timeline

Legal Receptionist Promoted to Legal Secretary

Turner Freeman Lawyers
01.2024 - Current

Customer Service

Bunnings Warehouse
04.2022 - 01.2024

Medowie Macadamias
02.2020 - 05.2022

Medowie Self Storage
07.2019 - 04.2022

Higher School Certificate -

St Francis Xavier’s College

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Hannah Capes