CAREN CHEPNGETICH BETT
Brisbane
Summary
IT professional who has been motivated and is in the process of acquiring the degree of a Bachelor of Business Information Systems and holds the Diploma in Information Technology and practical experience in assisting users within the technology-enabled venues. Demonstrated skills to solve any software or hardware problem, explain technical problem solution satisfyingly, and can be trusted to work in pressure situations. As a motivated person looking to gain an entry-level IT support job, I want to use my expanding technical knowledge and skills, problem-solving competence, and efforts to provide outstanding user experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant in Nursing (part-Time)
BOLTON CLARKE AGE CARE
01.2025 - Current
- Supported digital care systems, ensuring accurate data entry and record-keeping.
- Assisted with basic tech troubleshooting for clients and staff (device use, software access).
- Delivered client-focused care while maintaining compliance with digital reporting tools.
- Collaborated with healthcare teams via digital communication systems.
- Managed time-sensitive tasks while maintaining data privacy and professionalism.
Personal Care Assistant
Spinal Injuries Australia, Australia
11.2022 - 12.2024
- Engaged with care management software to document services and monitor client progress.
- Assisted in tech-enabled environments with mobility and communication devices.
- Supported user needs with patience and clear communication.
- Maintained digital records and contributed to smooth information flow.
- Liaised with nurses and care teams using secure systems for efficient client support.
Education
Bachelor of Business Information Systems - BBIS
Torrens University Australia
Brisbane, QLD07-2023
Information Technology
Nairobi Institute of Business Studies
Nairobi, Kenya07-2022
Skills
- IT Helpdesk Support (Tier 1)
- Troubleshooting Hardware & Software Issues
- Microsoft 365 (Excel, Outlook, Teams)
- Windows & Mac OS Environments
- Basic Networking (LAN/WAN, Routers)
- Software Installation & Configuration
- Data Entry & Documentation Accuracy
- End-User Communication & Training
Certification
- Certificate III in Individual Support Various Providers, Australia
- NDIS Worker Orientation Module, Manual Handling, First Aid & CP Various Providers, Australia
Timeline
Assistant in Nursing (part-Time)
BOLTON CLARKE AGE CARE
01.2025 - Current
Personal Care Assistant
Spinal Injuries Australia, Australia
11.2022 - 12.2024
Bachelor of Business Information Systems - BBIS
Torrens University Australia
Information Technology
Nairobi Institute of Business Studies
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