Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Caren Olive

Spring Grove,NSW

Summary

Service Advisor - Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Home Care

Australian Unity
Casino
11.2023 - Current
  • Provided transportation to medical appointments and errands.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Provided companionship through conversation and recreational activities.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Responded promptly to emergency situations involving clients.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Senior Administration Officer

Riverina Australia Pty Ltd
Casino
08.2022 - 11.2023
  • Delivered excellent customer service
  • Processed daily paperwork
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Resolved customer problems by investigating issues, answering questions, and building rapport
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements
  • Weekly and monthly stocktakes
  • Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity
  • Prepared weekly financial reports to Branch Manager and Head office.

Store Manager

Footmaster Pty Ltd, Bay
Byron
11.2021 - 08.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Resolved customer problems by investigating issues, answering questions, and building rapport
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Monitored employee performance and identified performance gaps for corrective action
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
  • Trained and mentored associates to teach daily tasks and procedures
  • Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Department Manager

Kwong Sings Pty Ltd
Casino, NSW
06.2018 - 11.2021
  • Worked closely with sales associates to complete tasks
  • Followed safety protocols and company processes and procedures
  • Enforced safety rules and other policies to protect employees and minimize company liability
  • Managed shift overstock, restocking and inventory control
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Examined merchandise to correctly price and display products.

Second in Charge Sales Assistant

W-Lane Rockmans
Byron Bay, NSW
07.2014 - 05.2018
  • Helped customers find specific products, answered questions, and offered product advice
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Met with customers to offer assistance with selecting merchandise, finding accessories, and completing purchases
  • Used product knowledge to assist customers and suggest products
  • Processed daily client transfer requests
  • Answered incoming telephone calls to provide store, products, and services information
  • Accepted and completed cash, check, and credit card payments.

Skills

  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Operational budgeting
  • Reliable
  • Staff training and development
  • MS Office proficient
  • Risk management
  • Team-oriented
  • Shift checklists
  • Outstanding communication skills
  • Employee training
  • Retail inventory management
  • Accurate cash handling
  • Sales professional
  • Supervision and training

Accomplishments

  • Gold Club Member, Footmaster - 2022
  • 100% achieved on Mystery shop, Pretty Girl Fashion Group - November 2016
  • 100% achieved on Mystery shop, Pretty Girl Fashion Group - February 2016

References

Mrs Gail Sears Former Sales Assistant Kwong Sings Casino Mobile 0474 266 065 

Mrs Patricia (Trisha) Jonson Former Manager at Rockmans and Lowes Ballina. Manager Williams Shoes Ballina Mobile 0432 534 477 

Timeline

Home Care

Australian Unity
11.2023 - Current

Senior Administration Officer

Riverina Australia Pty Ltd
08.2022 - 11.2023

Store Manager

Footmaster Pty Ltd, Bay
11.2021 - 08.2022

Department Manager

Kwong Sings Pty Ltd
06.2018 - 11.2021

Second in Charge Sales Assistant

W-Lane Rockmans
07.2014 - 05.2018

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Caren Olive