Cari Milton
One Mile,Qld
Summary
Passionate Disability Advocate with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Social Justice Advocate
TASC National
01.2024 - Current
- Assisted individuals in navigating processes and procedures to resolve issues, understand and advocate for their rights and express views.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Counselled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Negotiated favourable settlements on behalf of clients through effective mediation and negotiation tactics.
- Enhanced office efficiency through effective use of technology tools for case management, research, and document drafting.
Local area coordinator
Carers queensland
01.2021 - 01.2024
- Conducted thorough assessments to determine eligibility for services or additional supports as required by each individuals circumstances.
- Improved overall quality of life for individuals through personalized goal-setting processes that catered to their unique abilities.
- Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
- Mentored new staff members on best practices in Local Area Coordination while fostering a supportive work environment.
- Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
Team Leader
MS Queensland
01.2018 - 01.2020
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Recruited, mentored, coached team members, fostering a positive work environment that encouraged professional growth and development.
- Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Forensic Officer
Queensland Department of Disabilities and seniors
01.2014 - 01.2018
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with multidisciplinary teams to develop holistic plans that addressed physical, emotional, social, educational, and vocational needs of clients with disabilities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained detailed records of client progress, documentation of services and case notes.
Education
OTHER TRAINING - NDIS Worker Orientation Module
NDIS Quality And Safeguards Commission
08.2019
MAYBO - Conflict management, de-escalation, management of assaultive behaviour.
Queensland Department of Communities
01.2017
Certificate IV - Disability Services
Tafe Queensland
01.2015
Associates of Science - Psychiatric Technology
Yuba College
Marysville, CA (USA)01.1997
Senior First Aid and CPR -
Australia Wide First Aid
12.2019
People Handling - Train the Trainer - Successfully Completed Intensive People Handling Program And Provided This Training To Direct Support Staff.
Spinal Injuries Australia
01.2019
B.Strong - Program focusing on brief interventions with Indigenous clients aiming to educate and encourage better health habits.
Menzies Institute, Queensland
01.2018
Skills
- Analytical Reasoning
- Strong Interpersonal Skills
- Establishing Effective Relationships
- Case Management
- Creative and Critical Thinking
- Computer proficiency including MS Office suite
- Client Advocacy
- Data Entry
- Document filing
- Attention to Detail
References
- Coralie Bond, Social Justice Services Manager, Tasc National, 0435 938 955
- Jenny Dodd, TL Local Area Coordination Program, Carers QLD, 0468 589 585, Jenny.dodd@gmail.com
- Cheryl Dakin, Senior LAC / Acting TL, Carers QLD, 0417 620 732
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