Carie Liddle
Canberra
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Service Manager
Open Circles
06.2021 - Current
- Developed and managed 35 staff members to ensure optimal coverage and compliance with service requirements, balancing employee availability with client needs.MA
- Implemented scheduling solutions that increased operational efficiency
- Supervise, mentor, and support a team of support workers and other staff, providing guidance and training to enhance their performance and development.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Enhanced team morale through regular recognition of exceptional performance and organising team-building events.
Learning Support Assistant
ACT Education Directorate
06.2017 - 06.2021
- Promoted a positive learning culture within the school community by modelling respect, empathy, and professionalism at all times.
- Served as a liaison between special education staff members and general education teachers, fostering collaboration and understanding of student needs.
- Implemented behaviour management techniques to maintain a positive and focused learning environment.
- Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
- Supported lead teacher in lesson planning and learning activities.
Store Manager
Food Forum
05.2014 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Certificate IV - Education Support
Canberra Institute of Technology
Canberra, ACT10.2020
High School Diploma -
Lake Ginninderra College
Belconnen, ACT12.2016
Skills
- Positive Attitude
- Team Collaboration and Leadership
- Service Scheduling
- Multitasking and Organisation
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
- Employee Training and Development
- Risk Management
Timeline
Service Manager
Open Circles
06.2021 - Current
Learning Support Assistant
ACT Education Directorate
06.2017 - 06.2021
Store Manager
Food Forum
05.2014 - 06.2017
Certificate IV - Education Support
Canberra Institute of Technology
High School Diploma -
Lake Ginninderra College
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