CARIEN VERMAAK
Emerald
Summary
As a flight attendant with over 5 years of international experience in the commercial flight industry I have an excellent in-flight operation and safety record. I am well versed in providing excellent customer service to passengers and continuously adapting to different teams and cultures. I am also an accredited graphic designer with over 2 years of hands-on experience in handling several simultaneous creative design projects. This flows over into everything I do resulting in a guaranteed approach of creativity and enthusiasm when taking on new challenges. Some of my biggest virtues include dependability, dedication and resilience. I am incredibly detail oriented and continuously strive to achieve excellence and success in both professional and personal aspects of my life.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Qatar Airways
10.2021 - 10.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Freelance Graphic Designer
Self Employed
01.2021 - 09.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
FLIGHT ATTENDANT
Qatar Airways
02.2018 - 10.2020
- Company Overview: For this full time position I was stationed in Doha, Qatar and was trained to provide business class service in an airline that has been awarded World's Best Business Class by Skytrax multiple times
- Overseeing the comfort, safety and security of all passengers by following standards and procedures while utilizing customer centered work ethic and providing assistance where necessary
- Adapting to continuously changing teams and challenges while simultaneously resolving any conflict between both crew and customers in a delicate and effective way
- Confidently providing First Aid during on-board emergencies while maintaining a calm composure
- Acting as a constant brand ambassador for the airline
- My experience in this position has equipped me with invaluable knowledge and experience related to cultural awareness, customer focused service and adaptability
- For this full time position I was stationed in Doha, Qatar and was trained to provide business class service in an airline that has been awarded World's Best Business Class by Skytrax multiple times
GRAPHIC DESIGNER
Colour Vision Graphics
04.2017 - 09.2017
- Created designs, concepts and layouts based on the design vision and preferences of clients in an aesthetic manner
- Discussing progress with clients and making necessary changes
- Promoted client events by designing posters, newspaper ads and other promotional materials within the given time frame
GRAPHIC DESIGNER
Freelance Graphic Designer
06.2016 - 05.2017
- Meeting with clients to determine their needs and the scope of the project
- Keeping clients updated on work progress and sticking to deadlines
GRAPHIC DESIGNER
Arnold & Wessels Design & Print
04.2014 - 12.2014
- Develop creative advertising content for catalogs, menus, business cards, flyers, posters, signage and product packaging while ensuring clients vision is adhered to
- Solved design challenges by reviewing clients' existing work and finding creative solutions for improvement
- Worked with other designers on corporate companies advertising
- Enhancing clients corporate image by advising client about styles, formats and material
- Oversaw product development from concept to completion, including product design, print design and ensure final product is ready for on time delivery
Education
Cabin Crew Member License - Flight Attendant
Future Flyer Academy
Cape Town, South Africa03.2021
Bachelor of Arts -
MGI - Midrand Graduate Institute
Potchefstroom, South Africa12.2013
High School Diploma -
High School Wesvalia
Klerksdorp, South Africa12.2010
Skills
- Adobe Illustrator
- Adobe Acrobat
- Vectornator Pro
- MS Word
- Corel Draw
- Teamwork
- Communication skills
- Cultural awareness
- Aviation Safety and security
- Leadership
- First Aid
- Customer service
- Attention to detail
- Strong work ethic
Languages
English
Afrikaans
Awards
- Student Gold Pack Finalist, 2012
- International Packaging Design Competition, Certificate of Recognition, 2012
- Loerie Student Nomination, 2012
- Loerie Student Nomination, 2013
Timeline
Flight Attendant
Qatar Airways
10.2021 - 10.2023
Freelance Graphic Designer
Self Employed
01.2021 - 09.2021
FLIGHT ATTENDANT
Qatar Airways
02.2018 - 10.2020
GRAPHIC DESIGNER
Colour Vision Graphics
04.2017 - 09.2017
GRAPHIC DESIGNER
Freelance Graphic Designer
06.2016 - 05.2017
GRAPHIC DESIGNER
Arnold & Wessels Design & Print
04.2014 - 12.2014
Cabin Crew Member License - Flight Attendant
Future Flyer Academy
Bachelor of Arts -
MGI - Midrand Graduate Institute
High School Diploma -
High School Wesvalia
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