Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cariline Papalii

Melbourne,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Manager

McDonald's
06.2021 - 11.2023
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Support Worker

Good Life Gym
04.2020 - 04.2020
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Education

High School Diploma -

Truganina P-9 College
Truganina, VIC
01.2018 - 12.2019

High School Diploma -

Tarneit Senior College
Tarneit, VIC
01.2020 - 12.2022

Skills

  • Workflow Management
  • Schedule Coordination
  • Handling Escalations
  • Staffing Coordination
  • Quality Assurance
  • Customer-Focused

Timeline

Customer Service Manager

McDonald's
06.2021 - 11.2023

Support Worker

Good Life Gym
04.2020 - 04.2020

High School Diploma -

Tarneit Senior College
01.2020 - 12.2022

High School Diploma -

Truganina P-9 College
01.2018 - 12.2019

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Cariline Papalii