Carina Blesa Bortolotti
Perth,WA
Summary
Business problem-solver with hands-on leadership style.
Organized Club Manager with experience producing successful shift teams and maximizing club profit.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Nightclub Manager
Connections Nightclub
Perth, WA
06.2019 - Current
- Developed effective strategies to improve customer satisfaction levels.
- Supervising bar service.
- Implemented new policies and procedures for nightlife operations.
- Scheduled employees for shifts, trained new hires, and conducted performance reviews.
- Supervising security arrangements and property maintenance.
- Observing liquor and other laws and regulations (RSA).
- Supervised and coordinated the activities of all staff members in a nightclub setting.
- Managed payroll processes including approving timesheets.
- Kept track of drink inventory and ordered new stock to maintain supplies.
- Hiring, training and supervising staff.
Nightclub Supervisor
Connections Nightclub
Perth, WA
09.2018 - 06.2019
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Maintained accurate records of beverage inventories, sales, and costs.
- Assisted with ordering supplies and restocking items as needed.
- Trained new employees on proper bar tending techniques.
- Supervised daily operations of the bar including opening and closing procedures.
Bartender
Connections Nightclub
Perth, WA
11.2016 - 09.2018
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
Glassy
Connections Nightclub
Perth, WA
09.2015 - 11.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Special Services Assistant
LATAM AIrlines
Sao Paulo, Sao Paulo
02.2007 - 01.2015
- Provided customer service support to passengers, including inquiries about flight information, customs regulations, and other general questions.
- Coordinated with airlines to ensure that all special services requests were fulfilled in a timely manner.
- Managed seating assignments for passengers requiring special accommodations.
- Maintained accurate records of all special services requests received from customers and airlines.
- Evaluated customer feedback regarding special services provided by the airline to identify areas for improvement in customer service delivery.
- Responded quickly to any changes in flight schedules.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Quality Analyst
LATAM Airlines
Sao Paulo, Sao Paulo
03.2000 - 02.2007
- Analyzed customer service calls to identify areas of improvement and provide feedback to agents.
- Monitored customer conversations for quality assurance purposes, ensuring that all policies were followed.
- Maintained detailed records of call center performance and provided reports to management.
- Assisted in developing and implementing call center procedures and protocols.
- Conducted regular training sessions for call center staff on customer service best practices.
Education
Diploma - Leadership & Management
Academies Australasia
Perth, WA06-2021
Certificate IV - Leadership And Management
Sterling Business College
Perth, WA12-2017
Bachelor - Hospitality
Anhembi Morumbi
Sao Paulo, Brazil03-2004
Skills
- Team Leadership Abilities
- Staff Training
- Team Motivation
- Financial Reporting
- Staff Scheduling
- Excellent Communication
- Professionalism
- Reliability
- Interpersonal Skills
- Team Collaboration
- Problem-Solving
Certification
- Approved Manager Western Australia - Liquor Control Act 1988.
- RSA Provide responsible service of alcohol.
- First Aid Training - St John Ambulance (Western Australia).
Timeline
Nightclub Manager
Connections Nightclub
06.2019 - Current
Nightclub Supervisor
Connections Nightclub
09.2018 - 06.2019
Bartender
Connections Nightclub
11.2016 - 09.2018
Glassy
Connections Nightclub
09.2015 - 11.2016
Special Services Assistant
LATAM AIrlines
02.2007 - 01.2015
Call Center Quality Analyst
LATAM Airlines
03.2000 - 02.2007
Diploma - Leadership & Management
Academies Australasia
Certificate IV - Leadership And Management
Sterling Business College
Bachelor - Hospitality
Anhembi Morumbi
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