Carina Hong
Wantirna South,Victoria
Summary
Motivated individual with extensive experience in retail sale. Proven track record of achieving sales KPI's, providing excellent customer service and support team members, and meeting customer needs. Possesses a comprehensive knowledge of products with excellent communication and interpersonal skills. Efficient multi-tasking such as managing stock duties while also providing customer support.
Overview
4
4
years of professional experience
Work History
Part Time Educator
Lululemon
Chadstone, VIC
05.2024 - Current
- Performed inventory control activities such as counting stock items and restocking shelves as sending out product to guests or back to head office.
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Created meaningful connections with all guests entering the store ensuring their needs are met
- Assisted in training new employees on proper sales techniques.
- Attended staff meetings to discuss new product lines or promotions.
Christmas Casual Retail Assistant
Foot Locker
11.2023 - 01.2024
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Adhered strictly to protocols when handling cash including refunds and exchanges
- Worked in a one-on-one customer service environment
- Consistently provided friendly customer service such as giving recommendations according to customer's needs
Casual Operations Assistant
Zara
05.2023 - 01.2024
- Utilised RFID scanner to track and monitor incoming and outgoing items from the stockroom
- Carried out more physically demanding activities such as packing and unpacking new stock while carrying heavy boxes
- Ensured stockroom was kept tidy and everything was in order, in the right places to ensure efficiency
- Communicated with floor staff when completing requests
Casual Retail Assistant
Ally Fashion
11.2021 - 10.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons as well as completeing opening and closing according to company procedures
- Boosted store sales by effectively promoting current promotions and upcoming events to customers.
Education
Bachelor of Applied Science - Project Management
RMIT University
Melbourne08.2028
Skills
- Time Management
- Merchandising and Display
- Honest and Dependable
- Retail Merchandising
- Merchandise Display
- Store Opening and Closing
- Problem-Solving
- Adaptable and Flexible
- Organization
- Customer Service
Timeline
Part Time Educator
Lululemon
05.2024 - Current
Christmas Casual Retail Assistant
Foot Locker
11.2023 - 01.2024
Casual Operations Assistant
Zara
05.2023 - 01.2024
Casual Retail Assistant
Ally Fashion
11.2021 - 10.2022
Bachelor of Applied Science - Project Management
RMIT University
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