Carina Li
Boronia,Australia
Summary
Dedicated Customer Service professional and sales consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Overview
7
7
years of professional experience
Work History
Student Recruitment Officer
Box Hill Institute
Melbourne, VIC
01.2022 - Current
- Be the first point of contact for prospective students and play a critical role in representing Box Hill Institute in an appropriate manner and encouraging prospective students to take advantage of what BHI has to offer.
- Provide students with holistic, high quality, accurate enrolment and course information.
- Managed over 60 calls per day, assigned 23 courses at the same time.
- Response to all enquiries in regards to phone, email, online in a timely manner, participate in both inbound and outbound interactions,engaging in needs-based conversation to help them bring their vision for the future to life.
- Encourage course applications and conduct follow up campaigns where required. following guidelines, with good attention to detail, and adhering to procedures, help students with reviewing documentation to make sure it is correct and everything has been properly submitted so their application can be promptly assigned to a assessment team.
- Work with other teams to prepare for Information Sessions and Provide engagement session support.
- Assist with students to explore and understand their options, guiding them through student administrative and student support processes to help resolve any issues or problems.
- High level working knowledge in Salesforce, Customer Relationship Management system and enrolment databases.
- Resilience, working well under pressure, managing tasks and competing priorities in a busy environment.
Senior Sales Consultant
Luire Clinic
Box Hill, VIC
10.2019 - 12.2021
- Evaluated clients' needs and provided high level of tailored service to each and every customer, which helped to build lasting relationship.
- Met regularly with store manager to discuss sales strategies and brainstorm new offers to encourage customers with more purchase.
- Planned marketing initiatives and leveraged referral networks to promote business development
- Utilize CRM system to track activities and set appointments.
- Instructed staff on product proper utilization and effective guidance, also provide training to new staff. for example, 4 steps sales strategy/ instruction to use system.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by resolving all enquiries in a timely manner
Sales Consultant
The Medi Beauty
Box Hill, VIC
11.2015 - 10.2019
- Used consultative sales approach to understand customer needs and recommend appropriate solutions and offers.
- Deliver a high standard of accurate, tailored, high quality service and product information to prospective clients in response to phone, email and online enquiries
- Followed up with existing customers to provide additional support and address concerns in a timely manner .
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Achieve sales targets in regards to data collection, call success and attempt rate, lead generation and conversion.
- Exceeded sales target utilizing exemplary customer service skills, also maintain long term relationship with customers.
Receptionist&administrator
The Medi Beauty
Box Hill, VIC
03.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments, directed incoming calls to correct offices where required.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Accounting - Bachelor of Accounting
Deakin University
Melbourne, VIC03.2015
Professional Year - Professional Year
Academies Australasia Polytechnic (AAPoly)
Melbourne, VIC03.2016
GED -
Cambridge International College
Melbourne, VIC08.2016
Skills
- Problem Solving
- Interpersonal skills
- Sales expertise
- Multitasking
- Attention to detail
- Self-management skills
Timeline
Student Recruitment Officer
Box Hill Institute
01.2022 - Current
Senior Sales Consultant
Luire Clinic
10.2019 - 12.2021
Sales Consultant
The Medi Beauty
11.2015 - 10.2019
Receptionist&administrator
The Medi Beauty
03.2015 - 10.2015
Bachelor of Accounting - Bachelor of Accounting
Deakin University
Professional Year - Professional Year
Academies Australasia Polytechnic (AAPoly)
GED -
Cambridge International College
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