Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
Generic

Carina Torope

Summary

I've had 10 years experience within the hospitality industry as Gaming Attendant, Front Desk Receptionist and Duty Manager. I am mature, hardworking and a great team player. I am eager to learn and adapt to a range of new skills and tasks that are required. I perform well in a fast pace work environment, I also understand the importance of hard work and professionalism. I have exceptional customer service and communication skills. I'm punctual and have excellent time management.



Overview

11
11
years of professional experience
1
1
Certification

Work History

Duty Manager

The Glen Hotel
11.2022 - 09.2023
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours
  • Encouraged team performance by providing ongoing feedback, and training opportunities for staff members
  • Applied strong leadership and problem-solving skills to maintain team efficiency
  • Monitored sales and responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
  • Worked in collaboration with senior management to define project goals and establish a timeline and plan to achieve them



Gaming Attendant

The Glen Hotel
04.2015 - 11.2022
  • Delivered excellent customer service by addressing player enquiries and resolving issues in a timely manner
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers

Receptionist/Bar and Gaming Attendant

LIONS@Springwood
04.2012 - 10.2020
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patrons
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
  • Answered phone promptly and directed incoming calls to correct office
  • Corresponded with clients through email, telephone, and postal mail

Education

Runcorn State High School
Runcorn, QLD

Skills

  • Effective Time Management
  • Ability to work as a team
  • Critical thinking and problem solving
  • Ability to work under pressure
  • Experience with Microsoft Office
  • Management skills

Certification

Responsible Service of Alcohol Certificate

Responsible Service of Gambling Certificate

Responsible Management of Licensed Venues

Approved Managers License

Year 12 Graduation Certificate

Cert III Hospitality

First Aid

REFERENCES

Assistant Manager - Marcus Keane

The Glen Hotel

Ph: 0438 328 061


General Manager - Nick Moring

The Glen Hotel

Ph: 0431 444 808


Duty Manager - Shyla Ashworth

The Glen Hotel

Ph: 0423 594 678


Timeline

Duty Manager

The Glen Hotel
11.2022 - 09.2023

Gaming Attendant

The Glen Hotel
04.2015 - 11.2022

Receptionist/Bar and Gaming Attendant

LIONS@Springwood
04.2012 - 10.2020

Runcorn State High School

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Carina Torope