Carina Inez Carganilla
Leopold,VIC
Summary
High-performing individual with solid background in culinary arts, working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Efficient and committed to keeping high standards of food safety and sanitation. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chef
Sawyers Arms Tavern
05.2024 - Current
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Chef
The Hot Chicken Project
05.2024 - 05.2024
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
- Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
- Wrapped, dated and rotated food items to properly store food and maintain freshness.
- Mastered various fryer techniques, contributing to an expanded menu variety that attracted new customers.
Chef
Bay View Bar & Grill Portarlington
03.2023 - 05.2024
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Food Service Attendant
Homestyle Aged Care
06.2023 - 06.2023
- Support cooks or chefs in various kitchen tasks, such as prepping ingredients, storing food properly, and organizing the kitchen workspace.
- Assist in preparing customized meals to accommodate the requirements of the elderly residents.
- Ensure that meals are delivered on time and with appropriate portion sizes, adhering to any special dietary requirements or restrictions.
- Interact with residents in a friendly and professional manner and address any inquiries or concerns, ensuring that individuals have a positive dining experience.
- Maintain cleanliness and hygiene in the kitchen and dining areas.
Cook – Deep Fry Station, Wok Station
Okami Cranbourne West
01.2022 - 02.2023
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Operated large-volume cooking equipment such as deep-fat fryers or griddles.
- Chopped vegetables and cut meat to prepare for dinner hour.
- Enhanced customer satisfaction by preparing delicious and visually appealing wok dishes in a timely manner.
- Cleaned, stocked, and restocked workstations and display cases.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Managed inventory efficiently, reducing waste and ensuring freshness of ingredients.
Chef
The Coffee Club
08.2022 - 09.2022
- Streamlined kitchen operations by implementing efficient cooking techniques and time management strategies.
- Enhanced customer satisfaction by creating visually appealing and delicious menu items.
- Collaborated with front-of-house staff to ensure timely and accurate order delivery, improving overall guest experiences.
- Maintained well-organized mise en place to keep work consistent.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Customer Service Specialist
Teletech Cainta
08.2021 - 09.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Bartender/Barista
ACCOR Qantas Singapore Lounge
10.2019 - 09.2020
- Served high customer volumes during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails and coffee.
- Followed RSA procedures for preventing excessive guest intoxication.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Junior Assistant Manager
Hard Rock Café
05.2018 - 10.2019
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Facilitated open communication channels between staff members promoting healthy dialogue on process improvements.
- Evaluated staff performance regularly, providing feedback for growth opportunities and recognizing successes.
- Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
- Assisted in training new staff members, ensuring thorough understanding of company policies and procedures.
Manager
The Berlin Bar and Restaurant
10.2015 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Junior Assistant Manager
Hard Rock Café
09.2013 - 09.2015
- Analyzed sales data to identify trends, optimize merchandise assortment, and maximize profit margins.
- Supported senior management in the development of strategic plans for driving overall business growth objectives.
- Streamlined store operations by optimizing inventory management processes and maintaining accurate records.
- Assisted in planning special events such as seasonal promotions or holiday sales efforts aimed at boosting revenues.
- Cultivated a team-oriented atmosphere that encouraged collaboration towards achieving common goals among employees at various levels within the organization.
- Oversaw daily store operations including opening/closing procedures, inventory management, and visual merchandising tasks.
Management Trainee
Hjh Maimunah Restaurant
04.2013 - 07.2013
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
Diploma - Hospitality Management
Melbourne Metro College
Melbourne, VIC10.2024
Certificate IV - Kitchen Management
ILearn Oz
Melbourne, VIC03.2024
Certificate IV - Commercial Cookery
Holmesglen Institute
Glen Waverley, VIC07.2022
Bachelor of Science - Hotel And Restaurant Management
Philippine Women's University
Quezon City, Philippines01.2010
Skills
- Safe Food Handling
- Knife Skills
- Kitchen Management
- Effective Communications
- Attention to Detail
- Allergen awareness
- Cost Control
- Food Inventories
References
- Mario Tambajong, Executive Chef - Sawyers Arms Tavern, tambajongm@gmail.com 0404570573
- Lloyd Domagoso, Head Chef - Bayview Bar & Grill, 0433861528
- Hun-Li Wan,General Manager - ACCOR Qantas Singapore Lounge hunli.wan@accor.com +65 8498 6736
Certification
- Certificate IV in Kitchen Management
- HLTFSE001 Follow Basic Food Safety Practices
- SITXFSA002 Participate in Safe Food Handling Practices
- SITXFSA001 Use of Hygienic Practices for Food Safety
- Responsible Service of Alcohol Program (RSA)
Timeline
Chef
The Hot Chicken Project
05.2024 - 05.2024
Chef
Sawyers Arms Tavern
05.2024 - Current
Food Service Attendant
Homestyle Aged Care
06.2023 - 06.2023
Chef
Bay View Bar & Grill Portarlington
03.2023 - 05.2024
Chef
The Coffee Club
08.2022 - 09.2022
Cook – Deep Fry Station, Wok Station
Okami Cranbourne West
01.2022 - 02.2023
Customer Service Specialist
Teletech Cainta
08.2021 - 09.2021
Bartender/Barista
ACCOR Qantas Singapore Lounge
10.2019 - 09.2020
Junior Assistant Manager
Hard Rock Café
05.2018 - 10.2019
Manager
The Berlin Bar and Restaurant
10.2015 - 05.2018
Junior Assistant Manager
Hard Rock Café
09.2013 - 09.2015
Management Trainee
Hjh Maimunah Restaurant
04.2013 - 07.2013
Diploma - Hospitality Management
Melbourne Metro College
Certificate IV - Kitchen Management
ILearn Oz
Certificate IV - Commercial Cookery
Holmesglen Institute
Bachelor of Science - Hotel And Restaurant Management
Philippine Women's University
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