Carissa Hayward
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Food Delivery Driver
Door Dash
01.2022 - 12.2023
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Barista
Bon Bons Bakery
05.2015 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Cafe Worker
Corner York Moray Cafe
01.2014 - 07.2014
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed strong attention to detail when setting up displays, merchandising products attractively to increase sales potential.
Education
Certificate IV - Business Administration
Ashley Institute
2013
Skills
- Route Planning
- Safe Food Handling
- GPS Navigation
- Order Verification
- Smartphone operation
- Payment handling
- Customer Communication
- Time Management
- Food handling
- Safety awareness
- Customer Service
- Hardworking and Responsible
- Staff Development
- Multitasking
- Reliability
Timeline
Food Delivery Driver
Door Dash
01.2022 - 12.2023
Barista
Bon Bons Bakery
05.2015 - 12.2023
Cafe Worker
Corner York Moray Cafe
01.2014 - 07.2014
Certificate IV - Business Administration
Ashley Institute
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