Carissa Inglis
Gold Coast,QLD
Summary
Accomplished Service Manager with a proven track record at Queensland Foster and Kinship Care, adept in leading teams and enhancing stakeholder engagement. Excelled in program development, notably adding three new initiatives in 2024. Skilled in multitasking and organization, coupled with a strong problem-solving focus, consistently delivering impactful results in complex care environments.
Overview
23
23
years of professional experience
Work History
Service Manager
Queensland Foster and Kinship Care
09.2006 - Current
- Professional supervision of experienced case officers in complex carer matters
- Development and facilitation of Practice based training modules for key stakeholders including Child Safety staff, Foster and Kinship Care Staff and Carers on a wide range of subjects including Foster Initial assessment writing, Kinship initial assessment writing, Permanency for children and young people, Complaints management, SOC/Harm report processes, Human Rights Act 2019, Statement of Commitment, Reunification, Family Contact and NDIS
- Systems advocacy through the review of Child Safety Policy, procedure and legislation in partnership with key stakeholders
- Creating reports and submissions in response to government proposals and initiatives
- Core member of Assessment panels across all Regions providing critique of assessments, consultation in complex panel matters and recommendations for approval/non approval decisions
- Acted as both a support person and agent in Queensland Civil and Administration matters relating to administrative decisions under both the Child Protection Act 1999 and Working with Children's Act 2000
- Overall coordination of a State wide Peak body delivering services from Recruitment of carers, Casework, Legal program, Support Team Program, and Exit program.
- Participation in core consultancy groups including Blue Card reform, Regional Leadership forums and Peak Advisory Committees
- In addition to the programs QFKC has held for many years, I have contributed to the successful submissions and onboarding of three new programs in 2024 relating to Counselling, Returning Carers and Retention and Development.
- Engagement and consultation with Aboriginal and Torres Strait Islander Community Controlled Organisations, QATSICPP and First Nations communities in areas including development of training, review of procedural, legislative or policy review and review of important documents such as the Statement of Commitment.
Team Leader
Churches Of Christ Care
10.2005 - 09.2006
- Supervision of Foster care support workers
- Coordination of Foster Care team in the delivery of day to day support to foster carer families
- Delivery of Pre Service Quality Care training and Standard modules
- Worked Collaboratively with local Child Safety Service Centres to identify appropriate matches for children and young people with foster care families and subsequent ongoing support through ensuring carers were provided with appropriate financial and practical support through the completion of placement agreements
- Completion of Initial Foster Care assessments and renewal of approval assessments and the critique of Foster Case officers assessments.
Team Leader
Child Youth and Families Services
01.2004 - 06.2005
- Professional Supervision of Child Protection, Youth Justice and Youth Services Social workers for New Zealand Statutory Child Protection System
- Risk assessments of children and young people on intake to triage and identify matters for allocation
- Completion of Court Reports and affidavits for both Child Protection matters and Youth Justice matters
- Worked with local Iwi in delivering effective cross-cultural social work practice
- Built effective professional relationships with non government organisations in community
Social Worker
Child Youth and Family Service
01.2002 - 01.2004
- Investigation and Assessment of Child Protection intakes in the Statutory Child Protection system
- Intensive front line work with families at risk to prevent children and young people from entering into statutory care
- Working collaboratively with non-government organisations and local Iwi to ensure families had access to all necessary supports
- Preparation of reports and court documents in cases where children did need to enter statutory care.
- Coordination and participation in processes such as Strengthening Families and Family Group Conferences which places the family at the centre of decision making and as the expert of their lives.
- Completion of Section 29 reports, these reports were ordered by the Family Court when there were custody disputes. In New Zealand this task was given to Child Safety to undertake and specialist social workers undertook the reports. I was identified as a report writer and completed multiple reports for this purpose.
Education
Bachelor of Social Work - Social Work
Massey University
Palmerston North 12.2001
Skills
- Positive Attitude
- Team Collaboration and Leadership
- Multitasking and Organisation
- Problem-Solving/Solution focused
- Reliable, trustworthy and honest
- Innovative and Goal-Oriented
- Excellent Time management skills with ability to prioritise effectively
- Critical Thinking
- Effective cross-cultural practice
Timeline
Service Manager
Queensland Foster and Kinship Care
09.2006 - Current
Team Leader
Churches Of Christ Care
10.2005 - 09.2006
Team Leader
Child Youth and Families Services
01.2004 - 06.2005
Social Worker
Child Youth and Family Service
01.2002 - 01.2004
Bachelor of Social Work - Social Work
Massey University
Similar Profiles
Jaqueline ChagollaJaqueline Chagolla
Child & Youth Advocate, TBRI Practitioner at Foster KinshipChild & Youth Advocate, TBRI Practitioner at Foster Kinship
Riley RockwellRiley Rockwell
Volunteer at Kinship Care Resource CenterVolunteer at Kinship Care Resource Center
Miguel Ramos Jr.Miguel Ramos Jr.
Parent Trainer at First Home Care-Therapeutic Foster CareParent Trainer at First Home Care-Therapeutic Foster Care