Carissa Kama
Cairns,QLD
Summary
Dedicated Salon Owner with over 15 years of experience in the Hairdressing industry. Driven and hardworking with broad experience creating, enhancing and developing clients' appearance. Adept at training new stylists and assistants, creating and submitting weekly advertisements and fielding all incoming calls.
I'm people-oriented with excellent business management, advertising and supervisory abilities. Strengths include inventorying, appointment scheduling and employee interviewing and hiring. Effective promoting positive, fun and upbeat work environment while helping customers.
Overview
16
16
years of professional experience
Work History
Hairdressing Salon Owner
Blossom Hair Boutique
Cairns, QLD
12.2014 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Cultivated positive relationships with suppliers, negotiating favourable terms for product purchasing and delivery schedules.
Senior Hairdresser
Blondies Cuts AND Curls
Cairns, QLD
07.2009 - 11.2014
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Increased salon revenue through upselling additional services and retail product sales.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
Pottery Assistant
Bundarra Pottery
Malanda, QLD
03.2008 - 06.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
Education
Certificate IV - School Based Education Support
TAFE Queensland
Cairns, QLD07.2025
Certificate III - Hairdressing
Tafe Queensland Cairns
Cairns09.2012
No Degree - Completed Year 12
Malanda State High School
Malanda, QLD12.2009
Skills
- Hair styling techniques
- Planning and execution
- Employee Training
- Appointment Scheduling
- Hair Coloring
- Business growth and retention
Websites
Additional Information
I am looking at venturing out of my Hairdressing / business owning world. I have two children that I would love to delve into their worlds more. I feel working with kids at schools will help me achieve this. I have started a cert IV in School based learning support and eager to get working in the school environment.
Timeline
Hairdressing Salon Owner
Blossom Hair Boutique
12.2014 - Current
Senior Hairdresser
Blondies Cuts AND Curls
07.2009 - 11.2014
Pottery Assistant
Bundarra Pottery
03.2008 - 06.2009
Certificate IV - School Based Education Support
TAFE Queensland
Certificate III - Hairdressing
Tafe Queensland Cairns
No Degree - Completed Year 12
Malanda State High School