Carissa Meier

• Skilfully providing personalised assistance in a fast-paced environment
• Successfully resolving conflicts and ensuring smooth flight operations
• Maintaining a high level of professionalism and courtesy
• Independently coordinating cabin services to ensure a timely delivery of meals and beverages, resulting in customer satisfaction
• Adapted to schedule changes, flight delays and disruptions
• Guided passengers during on and off boarding, ensuring all guests disembarked safely and in a timely manor
• Performed pre-flight safety checks before departure and after arrival
• Led safety briefings and communicated flight details and announcements over the PA
• Completed a rigorous training programs annually, such as emergency procedures, fire training and first aid training

• Managed the food and beverage operations of a luxury restaurant, resort pool bar, general store and the general bar
• Overseeing a team of 50+ staff members
• Implemented cost saving measures, resulting in a decrease in food and beverage expenses
• Developed and implemented training programs
• Collaborated with multiple chefs to create seasonal menu offerings, resulting in enhanced guest satisfaction and increased revenue
• Developed and maintained strong relationships with local suppliers
• Coordinated special events and private functions
• Trained and mentored new staff members
• Created staff rosters for all venues
• Conducted monthly stock takes of all venues
• Developed and enforced policies and KPIs
• During my year on Fitzroy Island, I progressed from a Food and Beverage Attendant to Duty Manager, ultimately becoming the Assistant Food and Beverage Manager
• With no Food and Beverage Manager present, I took the initiative to effectively handle both roles, ensuring smooth operations and delivering high-quality service

- Greet customers upon arrival to the dealership and aid them in all inquiries

- Determine the needs and desires of the customer to show them viable options

- Demonstrate and explain all vehicle features and functions

- Draft all necessary paperwork for the purchase of the vehicle

- Ensure all work is carried out to the vehicle if necessary

- Went over all appropriate information of cars available on the lot to be educated for customers

- Follow up on inquires via email, internet inquiries and phone calls to ensure customers have all the information they need to make informed purchase.

- Constantly strived to be successful at meeting KPI’s.

• Reviewed and finalise all nightly reports
• Totalled all daily takings (gaming and venue)
• Monitoring all safe balances including the ATM balance
• Monitoring all tills are counted correctly morning and night
• Set the venue up to a high standard each day
• Greeting customers with a high level of customer service
• Organising the setup of functions for the hotel
• Keeping a high level of communication with cliental
• Checking guests in/out; dealt with cash and credit card payments of bills
• Answered phones to take reservations and respond to guest service requests
• Made travel arrangements for guests
• Prepared tour guide documents and itineraries
• Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements