Summary
Overview
Work History
Skills
Timeline
Generic

Carissa Piggott

Perth,WA

Summary

Dynamic Transport Operations Manager at ELGAS with a proven track record in cost control and relationship building. Successfully implemented safety protocols, reducing incidents significantly. Skilled in fleet management and coaching teams, fostering a culture of collaboration and high performance. Committed to optimizing operations while ensuring compliance with industry standards.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Transport Operations Manager

ELGAS
12.2022 - Current
  • Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
  • Reviewed employee timesheets for accuracy and ensured timely submission of payroll information to finance department.
  • Negotiated contracts with vendors and suppliers to secure competitive pricing for transport services.
  • Developed strong relationships with key clients, leading to increased account retention and business growth.
  • Developed contingency plans for potential disruptions in operations, such as equipment breakdowns or severe weather events.
  • Managed fleet maintenance schedules to reduce downtime and increase vehicle lifespan.
  • Oversaw driver training programs to improve performance, safety, and compliance with regulatory requirements.
  • Reduced fuel costs with strategic transport planning and resource allocation.
  • Streamlined communication between team members to ensure smooth operations across all aspects of the transportation process.
  • Conducted regular meetings with staff members to review performance metrics, address concerns, discuss ongoing projects, and share updates regarding department initiatives.
  • Maintained thorough knowledge of industry regulations, staying up-to-date on changes that may impact company operations or require adjustments to procedures or policies.
  • Analyzed data trends to identify opportunities for operational improvements and cost savings within the department.

Regional Scheduler

ELGAS
09.2020 - 12.2022
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Maximized efficiency in delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
  • Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
  • Negotiated with suppliers and contractors to secure optimal timelines, contributing to project success.
  • Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised drivers on company policies and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.

Customer Service Team Leader

ELGAS
02.2018 - 09.2020
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Led by example through consistently maintaining excellent performance standards.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
  • Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
  • Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
  • Contributed to the development of policies and procedures that enhanced the overall customer experience.
  • Led training sessions for new customer service protocols, resulting in improved customer satisfaction scores.
  • Coordinated with other departments to resolve customer issues more efficiently, enhancing overall service experience.
  • Reduced average call handling time by introducing effective communication techniques, allowing for more customer interactions.
  • Achieved high levels of customer satisfaction, consistently monitoring service metrics and implementing improvements.
  • Ensured compliance with all company policies and procedures related to customer service, maintaining high standards of integrity.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

International Wholesale Travel Consultant

Infinity Holidays - Flight Centre Travel Group
04.2016 - 02.2018
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Senior Travel, Groups and Wedding Specialist

Our World Ltd
12.2013 - 01.2016
  • Managed budgets effectively, negotiating contracts to maximize value for clients.
  • Showcased expert knowledge of current trends in wedding design, incorporating fresh ideas into each event plan.
  • Navigated complex logistical challenges with ease, ensuring smooth execution of all event elements.
  • Exemplified professionalism by handling unexpected obstacles with grace and poise under pressure.
  • Streamlined communication with vendors, ensuring timely deliveries and quality services for successful events.
  • Delivered exceptional results under tight deadlines, showcasing adaptability and problem-solving skills.
  • Forged strong relationships with clients through clear communication and attentive listening skills, fostering trust and loyalty.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
  • Coordinated with vendors in securing necessary supplies and services for wedding.
  • Coordinated travel and accommodations for event attendees.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Coordinated transportation and parking arrangements for guests and vendors.

Skills

  • Driver supervision
  • Cost control
  • Transport planning
  • Scheduling expertise
  • Teamwork and collaboration
  • Workplace safety
  • Decision-making
  • Safety compliance
  • Relationship building
  • Safety procedures
  • Labor management
  • Coaching and mentoring
  • Incident reporting
  • Performance monitoring
  • Analytical skills
  • Load planning
  • Vehicle maintenance
  • Fleet management

Timeline

Transport Operations Manager

ELGAS
12.2022 - Current

Regional Scheduler

ELGAS
09.2020 - 12.2022

Customer Service Team Leader

ELGAS
02.2018 - 09.2020

International Wholesale Travel Consultant

Infinity Holidays - Flight Centre Travel Group
04.2016 - 02.2018

Senior Travel, Groups and Wedding Specialist

Our World Ltd
12.2013 - 01.2016

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Carissa Piggott