Carissa Thompson

• Manage day-to-day administrative operations and business support functions.
• Coordinate customer enquiries, bookings and client communications.
• Maintain business records, databases and documentation.
• Prepare reports, correspondence and business documents.
• Manage stakeholder relationships and provide high-quality customer service.
• Coordinate scheduling, meetings and business activities.
• Ensure accurate record keeping and compliance with business requirements.
• Assist with financial administration, invoicing and procurement activities.

• Developed and implemented strategic plans to enhance client engagement, satisfaction, and operational efficiency.
• Conducted market and business process analysis to identify growth opportunities, improve performance, and streamline project delivery.
• Collaborated with cross-functional teams to deliver process improvements, innovative solutions, and ensure compliance with regulatory and risk frameworks.

• Coordinated project schedules, ensuring alignment with departmental objectives and timelines.
• Facilitated communication between stakeholders to enhance collaboration and project transparency.
• Developed and maintained comprehensive project documentation to support auditing and compliance requirements.
• Implemented process improvements that streamlined workflows and enhanced team productivity.
• Led cross-functional meetings to address project challenges, fostering a proactive problem-solving environment.
• Oversaw resource allocation, optimising usage to maximize project outcomes and minimize delays.
• Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
• Reviewed project materials and deliverables for adherence to methodologies and procedures.
• Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
• Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
• Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
• Adhered to strict regulatory guidelines, ensuring all project activities were in compliance with industry standards and legal requirements.
• Assisted in risk management processes, proactively identifying potential issues and creating contingency plans accordingly.
• Maintained and reviewed daily and weekly client reports.
• Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
• Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.

• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyse operational data.
• Gathered, organised and input information into digital database.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Provided high-level administrative support to senior health executives.
• Managed diaries, meetings, agendas and correspondence.
• Maintained accurate records and confidential documentation.
• Responded to enquiries and liaised with internal and external stakeholders..
• · Provided end-to-end HR recruitment support including candidate management, workforce administration, staff movement, onboarding, payroll liaison, AVAC processing, data compliance, operational administration and administrative coordination.· Managed HR functions across departments, working directly with Nursing Directors, Clinical Directors, and HR teams.· Acted as a visible, trusted Administrative Officer across health facilities, providing responsive support, advice and problem resolution services to management and staff.

• Provided comprehensive administrative and clinical support within a multidisciplinary hospital environment, including admissions processing, patient documentation, billing support, statistical reporting, and maintenance of accurate patient records across electronic and paper-based systems. Supported medical records operations by ensuring timely creation, retrieval, tracking, and distribution of confidential patient information to facilitate continuity of care.

• Delivered front-line reception and ward-based administrative services as the first point of contact for patients, visitors, and clinical staff, including telephone enquiries, appointment coordination, and end-user support for electronic medical record systems.

Coordinated inpatient unit administrative functions such as meeting support, travel arrangements, incident reporting, and general ward clerical duties.

• Demonstrated strong organisational skills in managing competing priorities, exercising sound judgement and initiative in a high-pressure healthcare environment while maintaining compliance with workplace health and safety policies, privacy requirements, and organisational standards. Consistently contributed as an effective member of a multidisciplinary team, supporting efficient service delivery and high-quality patient care outcomes.

I held a number of roles across clinical pathology centres including a pathology reliever role, Mt Ommaney CC, Greenslopes Private Hospital, Mater Private Hospital, Goodna Collection Centre, Taringa IPN and workforce representation within a high-volume healthcare environment providing direct patient care, administrative support, and employee advocacy.

• Delivered compassionate patient care during specimen collection procedures, including venepuncture, cardiology and collection of biological samples (urine, faeces, nasopharyngeal), ensuring patient comfort, dignity, and safety at all times.
• Verified patient identity and medical details with accuracy, responding to patient needs with professionalism and empathy, and effectively managing adverse reactions such as fainting or distress.
• Provided high-quality customer service in a fast-paced clinical setting, supporting patients through testing processes while maintaining a calm, respectful, and reassuring approach.
• Ensured accurate documentation and data entry of patient information, including processing administrative requirements such as billing, bulk-billing, and pathology request forms.
• Adhered strictly to infection control procedures and workplace health and safety (WHS) standards to ensure a safe environment for patients, staff, and visitors.
• Performed specimen handling responsibilities including centrifuging, preparation, and safe transport of samples to central laboratories, ensuring integrity and timely processing.
• Contributed to workforce wellbeing and employee care through roles as Union Delegate, Workplace Advisory Committee (WACC) Representative, and CWA Bargaining Committee Member.
• Successfully advocated for improved employee conditions and supported enterprise agreement negotiations, achieving positive outcomes for staff on first attempt.
• Designed and implemented staff engagement initiatives, achieving a 78% participation rate in organisational survey activities and strengthening workplace communication and morale.
• Supported staff onboarding, training, and mentoring, fostering a positive workplace culture and contributing to team development and retention.
• Demonstrated strong organisational efficiency and teamwork in delivering both clinical and administrative services within a high-volume healthcare environment.