Carissa Ann McDonnell

Volunteer at Vinnies for 2 afternoons a week helping customers, and out he back sorting and tagging.

• Maintained a spotless environment for residents through diligent daily housekeeping tasks
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues
• Collaborated with other housekeeping team to complete tasks efficiently and effectively
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
• Maintained electric trolley and permanent pod to high housekeeping standards.

• Verified product quantity and quality to determine accuracy of orders and reduce errors
• Review printed tickets or digital orders to get item numbers and merchandise locations
• Use appropriately sized bags to pack products with care, to minimise damage during transport
• Deliver store policy information to patrons at checkout, reducing customer service complaints and calls
• Collaborate with team members to complete timely orders and avoid delays
• Pick and pack order items.

• Established team priorities, maintained schedules and monitored performance
• Accomplished multiple tasks within established timeframes
• Managed and motivated employees to be productive and engaged in work
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Maximized performance by monitoring daily activities and mentoring team members
• Cross-trained existing employees to maximize team agility and performance
• Improved safety procedures to create safe working conditions for workers
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
• Controlled costs to keep business operating within budget and increase profits
• Defined clear targets and objectives and communicated to other team members
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Monitored daily cash discrepancies, inventory shrinkage and drive-off
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Trained and guided team members to maintain high productivity and performance metrics
• Rotated merchandise and displays to feature new products and promotions
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
• Completed point of sale opening and closing procedures
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Trained new employees on proper protocols and customer service standards
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.