Caritas Mbwasi
Rosebery,NT
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
7
7
years of professional experience
Work History
Team Leader- Support Worker
Amazing Grace Community Services
05.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
Accounts Payable Clerk
Wesley Mission
04.2017 - 02.2019
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Accounts Payable Clerk
Wesley Mission
04.2017 - 02.2019
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Registered transactions and data on accounting database to track history and safeguard information.
- Evaluated financial records to detect errors and discrepancies.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Reconciled bank accounts to verify accuracy of cash records.
Education
Master of Arts - Master in Professional Accounting
Kings's Own Institute
Sydney, NSW06.2019
Associate of Applied Science - Advanced Diploma in Accounting
Pacific College
Sydney, NSW06.2015
Associate of Applied Science - Bachelor in Business Administration
Mzumbe University
Tanzania07.2009
Skills
- Overtime Management
- Work Planning
- Team Supervision
- Quality Improvement
- Documentation and Reporting
- Employee Evaluation
- Complaint Resolution
Timeline
Team Leader- Support Worker
Amazing Grace Community Services
05.2023 - Current
Accounts Payable Clerk
Wesley Mission
04.2017 - 02.2019
Accounts Payable Clerk
Wesley Mission
04.2017 - 02.2019
Master of Arts - Master in Professional Accounting
Kings's Own Institute
Associate of Applied Science - Advanced Diploma in Accounting
Pacific College
Associate of Applied Science - Bachelor in Business Administration
Mzumbe University
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