CARL CHAHINE
EPPING,AUSTRALIA
Summary
I possess extensive experience in Customer Service and Fleet Management. I have a strong ability to effectively communicate and influence with internal and external stakeholders. Strong skillset in planning, organising and determining priorities, though still completing tasks in a timely manner and by deadlines. Can work autonomously and in a team environment. I have a strong focus on achieving KPIs and an ability to analyse and interpret company information and reports. I possess a strong attention to detail, problem solving on a daily basis, and strategic awareness of position in the market and ability to exploit business opportunities.
Overview
16
16
years of professional experience
Work History
Fleet Maintenance Manager
Europcar
12.2023 - 06.2025
- Led and developed a high-performing central fleet support and maintenance team, improving daily operational efficiency and staff productivity.
- Strengthened supplier performance across maintenance, repairs, breakdowns, tyres, and recovery services, achieving consistent SLA compliance and cost savings.
- Built and maintained strong OEM relationships, minimising delays in warranty claims and dealer bookings.
- Launched a national partnership with Toyota Australia (Platinum Project), securing 40% off Toyota parts and prioritised repairs across all OEM vehicles, significantly reducing turnaround times and costs.
- Analysed fleet maintenance data to identify recurring issues and downtime trends, driving process improvements that reduced vehicle off-road time.
- Delivered measurable cost control by identifying savings opportunities and eliminating unnecessary spend across maintenance activities.
- Ensured full compliance with industry standards, regulatory requirements, and company policies, safeguarding fleet readiness and audit performance.
- Partnered with operations, rental branches, and fleet planning teams to streamline service delivery and improve internal stakeholder satisfaction.
- Proactively managed vehicles off-road (VOR), implementing root-cause solutions that significantly reduced non-operational fleet levels.
- Contributed commercial and operational insights to national fleet maintenance contract negotiations, securing more competitive supplier terms.
VIC Fleet Controller
Europcar
01.2020 - 12.2023
- Conduct physical inventory of stock on a daily basis and ensure action is taken to locate missing vehicles immediately
- Manage stolen vehicles and recovery
- Manage Roadside assistance and act as contact point, following up queries as required
- Monitor Reservation build and plan ensuring all vehicles are utilised with the greatest RPD possible
- Coach the team towards this goal
- Ensure maximum return of sale vehicles to point of defleet by monitoring one way reservation
- Enter Purchase order numbers for all suppliers prior to expenditure being committed
- Monitor vehicles on a daily basis, especially where extended length on limited vehicle classes, ensuring the correct fleet mix within the Station level
- Work with Claims Department and Central Assessment Department on assigning vehicles for repair
- Provide outstanding customer service to enhance the services offered and encourage return of business
- Work with Stations on Net Promoter Score improvement and Fleet requirements
- Ensure the safety and security of staff, customers, premises, vehicles, cash and equipment by encouraging with Europcar policies and procedures at all times
- Ensure all Station administration is completely accurate according to operating procedures, and all deadlines are met.
Supersite Manager
Europcar
04.2019 - 01.2020
- Co-ordinate all commercial fleet (vans and trucks) for Victoria.
- Adhering to company compliance and safety measures.
- Coach, train and facilitate in outstanding sales and service.
- Counter coaching via observations. Feedback and training.
- Effectively control station costs to achieve financial targets.
- Creating and altering rosters.
- Meeting sales and KPI targets.
- Raising invoices and creating purchase orders.
- Building a strong rapport with customers.
- Answering customer feedback responses via phone or email.
- Organising fleet on a daily basis.
- Dealing with discrepancies and resolving issues for customers and staff.
- Posting lost property items weekly.
- Handling cash and organising banking daily.
- Ordering supplies, equipment and chemicals (wash facility).
- Creating spread sheets and documents via Google drive.
- Drive growth of revenue and minimise outgoing expenses.
Customer Experience Manager
Europcar
02.2016 - 04.2019
- Co-ordinate all commercial fleet (vans and trucks) for Victoria
- Adhering to company compliance and safety measures
- Coach, train and facilitate in outstanding sales and service
- Counter coaching via observations
- Feedback and training
- Effectively control station costs to achieve financial targets
- Creating and altering rosters
- Meeting sales and KPI targets
- Raising invoices and creating purchase orders
- Building a strong rapport with customers
- Answering customer feedback responses via phone or email
- Organising fleet on a daily basis
- Dealing with discrepancies and resolving issues for customers and staff
- Posting lost property items weekly
- Handling cash and organising banking daily
- Ordering supplies, equipment and chemicals (wash facility)
- Creating spread sheets and documents via Google drive
- Drive growth of revenue and minimise outgoing expenses.
Service Delivery Agent
Dnata
09.2015 - 02.2016
- Deliver a high standard of customer service for all client airlines and ensure all requirements are met in a timely, efficient and professional manner
- Checking in passengers for the designated airline
- Operating of Melbourne Airport aerobridges
- Connecting and retracting onto aircrafts
- Gate Supervisor
- Controlling the flights boarding, paperwork and departure timing
- Ensure necessary paperwork and all reporting is completed on time
- Assisting passengers - during disrupted or delayed services
- Board passengers onto flights
- Follow direction during shift to achieve required timely aircraft scheduled departure
- Liaise professionally with internal and external clients and stakeholders
Branch Manager / Rental Service Officer
Europcar
02.2012 - 09.2015
- (DM/RSO), St Kilda (BM), Blackburn (RSO) and Bayswater (BM)
- Assist State Manager in any needs required
- Manage, train and guide Rental Sale Officer’s and Rental Rover Officer’s
- Maintaining a consistent and improving promoter score
- Monitoring staff in ancillary products
- Organising fleet on a daily basis
- Prepare daily reports (example - fleet reconciliation, slow moving report, missing mileage, draw balance)
- Handling cash and organising banking on a daily basis
- Ensuring all damage documents/photos are organising and submitted to the fleet controller by the end of my daily shift
- Answering and actioning phone calls and emails from internal staff and cliental
- Opening and closing rentals
- Ensuring overdue rentals are up to date
- Rectifying fuel sheets
- Selling ancillary products
- Handling customer disputes/queries
- Reaching KPI targets.
Accounts Assistant
Capricorn Stages & Rigging
01.2011 - 02.2012
- Creating quotes
- Creating invoices
- Quickbooks accounting program
- Taking phone calls and emails
- Dealing with clients.
Retail Assistant
Cash Converters
06.2010 - 01.2011
- Working to budgets
- Sales
- Visual merchandising
- Cash handling
- Assisting customer enquiries
- Planograms.
Retail Assistant
Fletcher Jones
05.2009 - 06.2010
- Closing off
- Cash handling
- Assisting customers enquires
- Arranging alterations
- Report to head office
- Visual merchandising.
Education
VCE -
Parade College
Melbourne, VIC2009
Skills
- Fleet Operations & Maintenance Management
- Supplier & OEM Relationship Management
- Contract Negotiation & Cost Control
- Data Analysis & Continuous Improvement
- Compliance & Regulatory Oversight
- Stakeholder & Cross-Functional Collaboration
- Team Leadership & Performance Management
- Strategic Partnerships (eg, Toyota Australia Platinum Project)
Timeline
Fleet Maintenance Manager
Europcar
12.2023 - 06.2025
VIC Fleet Controller
Europcar
01.2020 - 12.2023
Supersite Manager
Europcar
04.2019 - 01.2020
Customer Experience Manager
Europcar
02.2016 - 04.2019
Service Delivery Agent
Dnata
09.2015 - 02.2016
Branch Manager / Rental Service Officer
Europcar
02.2012 - 09.2015
Accounts Assistant
Capricorn Stages & Rigging
01.2011 - 02.2012
Retail Assistant
Cash Converters
06.2010 - 01.2011
Retail Assistant
Fletcher Jones
05.2009 - 06.2010
VCE -
Parade College