Carl Dean
Bicton,WA
Summary
Experienced in efficiently managing high-volume customer sales and support. Possess excellent troubleshooting skills, time management abilities, and the capacity to multitask effectively. Expertise lies in consultative sales, adept at providing personalized solutions to meet customer needs. Seasoned Sales Representative with exceptional success in both business-to-business and business-to-consumer sales across multiple industries. Proven track record of exceeding sales goals, growing businesses, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
25
25
years of professional experience
Work History
Sales and Design Consultant
RedINK Homes
01.2022 - 01.2023
- Conducted meetings with customers to discuss their design vision and specific requirements.
- Prepared original and pertinent options for clients tailored to individual needs.
- Generate precise quotations for house designs.
- Identify and negotiate land acquisitions for clients.
- Managing client expectations effectively from initial call through to project handover.
- Engaged with Land and Real Estate agents to ensure that settlements are completed within desired timeframes.
- Cold call allocated leads.
- Qualify clients for finance suitability.
- Coach clients how to obtain finance if not yet finance ready.
- Create house designs that meet needs of clients, comply with council regulations, and fulfill developers' specifications.
- Handle all necessary aspects to reach site, including preparation of contracts, finalization of drawings, cost estimations, and preparation and application of finances.
- Consistently remained within client's budget for projects.
- Contacted other contractors to assist in job duties.
- Prepared strategies and proposed concepts for client approval.
Sales and Design Consultant
New Sensation Homes
11.2017 - 12.2021
- Conducted meetings with customers to discuss their design vision and specific requirements.
- Prepared original and pertinent options for clients tailored to individual needs.
- Generate precise quotations for house designs.
- Identify and negotiate land acquisitions for clients.
- Managing client expectations effectively from initial call through to project handover.
- Engaged with Land and Real Estate agents to ensure that settlements are completed within desired timeframes.
- Cold call allocated leads.
- Qualify clients for finance suitability.
- Coach clients how to obtain finance if not yet finance ready.
- Create house designs that meet needs of clients, comply with council regulations, and fulfill developers' specifications.
- Handle all necessary aspects to reach site, including preparation of contracts, finalization of drawings, cost estimations, and preparation and application of finances.
- Consistently remained within client's budget for projects.
- Contacted other contractors to assist in job duties.
- Prepared strategies and proposed concepts for client approval.
Operations Manager
Site Services Holdings
02.2014 - 11.2017
- Manage all Tender applications, feasibility assessments and negotiations.
- Devised processes to boost long-term business success and increase profit levels.
- Secure and manage clients, including Brookfield Multiplex, Woolworths, Main Roads Western Australia, and BPI.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new staff to fulfill business requirements.
- Managed operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Responsible for the management of all contractors
- Ensure the successful setup and delivery of services for the recent landmark developments, OPTUS STADIUM and Crown Towers.
- All budgeting and forecasting for current and future works.
- Ensure all council requirements are met.
- Ensure all health department standards are upheld.
- Manage all site union standards and obligations.
- Direct reporting to M.D.
- Coordinate with operations team to ensure KPI's are met
- Conduct all new and existing business studies and assessments.
- Develop and implement all OH&S plans.
Owner Operator
Crib Lane Café
03.2011 - 02.2014
- Complete setup of café from blank canvas inc lease negotiation, fit out to final sale.
- Establish and maintain relationships with a broad array of clientele
- Budgeting and finances
- Supplier negotiations
- Staff management and recruitment
- Dealing with council and meeting their requirements for opening a food business
- Dealing with Health Department and meeting their requirements
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for business.
- Implemented effective financial management practices, improving cash flow and profitability.
Key Account Manager WA/VIC
Dimattina Coffee WA
01.2003 - 01.2011
- Cultivated and maintained relationships with key accounts, including Virgin Airlines and Schweppes Australia.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Provide advice and assistance as an in-house consultant to all major clients for successful hospitality management.
- ASCA Nationally Accredited Judge.
- Strengthened client relationships through regular communication and effective problem solving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Operations Manager
Burbridge Group
01.2001 - 01.2003
- Responsible for entire setup, operation, and management of businesses acquired by the group.
- Manage businesses to achieve profitability and readiness for sale before settlement, ideally within a period of 3 to 12 months.
- Businesses included restaurants, cafes, golf courses and one of Perth's first Paint Ball fields.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Sales Representative
InTELLICOM
01.2000 - 01.2001
- Mobile Phone sales, Retail
Sales Representative
MOBITEL COMMUNICATIONS
01.1999 - 01.2000
- Mobile Phone sales, Retail
Sales Representative
WESTCOM CENTRAL
01.1998 - 01.1999
- Mobile Phone sales, Retail.
Skills
- Customer Needs Assessment
- Client Communication
- Great attention to detail
- B2B Sales
- Sales coordination
- Account Management
- Converting leads
- Project Management
- Contract Negotiation
- Account Servicing
- Lead Generation
- Persuasive Negotiations
- Business development and planning
- Qualifying Leads
- Revenue Growth
- Staff Management
Timeline
Sales and Design Consultant
RedINK Homes
01.2022 - 01.2023
Sales and Design Consultant
New Sensation Homes
11.2017 - 12.2021
Operations Manager
Site Services Holdings
02.2014 - 11.2017
Owner Operator
Crib Lane Café
03.2011 - 02.2014
Key Account Manager WA/VIC
Dimattina Coffee WA
01.2003 - 01.2011
Operations Manager
Burbridge Group
01.2001 - 01.2003
Sales Representative
InTELLICOM
01.2000 - 01.2001
Sales Representative
MOBITEL COMMUNICATIONS
01.1999 - 01.2000
Sales Representative
WESTCOM CENTRAL
01.1998 - 01.1999
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