Carl Nansett
MELBOURNE
Summary
As a Workshop Manager and Administrator, my most crucial role is to support excellence in the functioning of all business operations. This is achieved with positive management of staff, coordinating safe and efficient operations to meet deadlines, smooth and effective workload flows and exceptional customer service throughout.
I am a happy & motivated person who wants the best for my employer & customers. I believe in doing the best job you can at whatever it is you are doing. I am reliable & punctual & expect others to be the same. Money isn't what drives me but having a fun & enjoyable workplace. Away from work I enjoy good food & company, visiting art galleries, model making & much more. My dog is my number one & it's the loyalty that no money can buy. His happiness is my absolute priority as it's only fair in return. Work hard & enjoy life.
Overview
9
9
years of professional experience
Work History
Internal coordinator
South Yarra BMW
Prahran
05.2023 - Current
- Raise RO’s for all used car reconditioning.
- Quote repair work.
- Invoice internal RO’s.
- Check in vehicles.
- Coordinate sublets & external service work.
- Work closely with new & used car managers all all aspects of internal deliveries.
- Supported sales team by preparing new & used vehicle reconditioning & the PDI process.
- Facilitated communication between departments to improve workflow efficiency.
- Managed parts ordering process to ensure timely availability for service needs.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Workshop Manager/Administrator
MELBOURNE AUTOWORKS
MELBOURNE
11.2022 - 04.2023
- Management of workshop workload.
- Management of mechanic workload (with workshop foreman).
- Managing deadlines and delivering productivity targets.
- Communicating between workshop & service advisor.
- Manage & monitor workshop efficiency & additional work required on customer vehicles.
- Ensuring a safe work environment is regularly maintained.
- Controlling workshop activity to ensure profitability is maximised.
- Daily email enquires & correspondence.
- EOM Reconciliation.
- Taking customer payments.
- Invoicing.
- Quoting & selling jobs.
- Talking to customers - clearly explaining work requirements, benefits and reasons for undertaking service & maintenance works.
- Workshop dairy management- manage all appointment bookings & telephone enquiries.
- Organising RACV work.
- Booking RACV vehicle inspections & Roadworthy inspections.
- Liaising with parts suppliers & sales representatives.
- Ordering parts & workshop supplies.
- Paying account's & suppliers.
- Managing Capricorn account.
- OHS audit requirements monthly checks.
Service Advisor
AUTOWORK BRIGHTON
03.2020 - 10.2022
- Management of workshop workload.
- Implemented procedures to improve workshop workloads.
- Controlling workshop activity to ensure profitability is maximised.
- Liaising with customers - clearly explaining work requirements, benefits & reason for undertaking said works.
- Making sure they clearly understand where their money is going.
- Managing workshop diary/bookings.
- Booking roadworthy inspections.
- Customer bookings, inquiries - phone & email.
- Liaising with parts suppliers, ordering parts & workshop supplies, stock.
- Paying & managing accounts.
Second in charge
BURSON AUTOMATIVE
06.2017 - 03.2020
- Parts interpreting.
- Maintaining & growing account customers.
- Opening new account customers.
- Looking after retail customers requirements.
- Managing sales representative orders & follow ups.
- Organising delivery drivers.
- Stock control.
- Hiring and management of staff.
- Invoicing.
- Finalising monthly accounts to head office.
Education
NMIT -
Marlborough Institute of Technology
Nelson, New ZealandPilot's License -
NAC Nelson Aviation College
Skills
- Communication
- Problem-solving
- Parts ordering
- Invoice processing
- Repair quoting
- Workshop scheduling
- Customer relationship management
- Workflow efficiency
- Inventory management
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Accounts reconciliation
- Resource allocation
- Negotiation
- Verbal and written communication
- Workflow management
- Multitasking and organization
- Attention to detail
- Work Planning and Prioritization
- Deadline management
- Customer service
Hobbies and Interests
- Cars
- Aviation
- Painting
- Printing
- The arts
- Reading
- Model making
- Animals
References
Robert Dinardo, Managing Director - Melbourne Autoworks, 0431 448 730
Personal Information
Title: Workshop Manager & Administrator
Timeline
Internal coordinator
South Yarra BMW
05.2023 - Current
Workshop Manager/Administrator
MELBOURNE AUTOWORKS
11.2022 - 04.2023
Service Advisor
AUTOWORK BRIGHTON
03.2020 - 10.2022
Second in charge
BURSON AUTOMATIVE
06.2017 - 03.2020
NMIT -
Marlborough Institute of Technology
Pilot's License -
NAC Nelson Aviation College