Carl Payment
Brisbane
Summary
Recently ended 16 years with the Internal Revenue Service working for the US government in taxpayer services with a focus on management, tax law, and customer service. Currently on an Australian visa (subclass 482) sponsored by spouse’s employer through 2028. No work restrictions and no need for sponsorship. Education includes a Master of Financial Analysis and a Bachelor of Science in Finance, both from Portland State University – School of Business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Accounts Management Supervisor
Internal Revenue Service (US Government)
02.2020 - 07.2025
- Supervised a team of skilled tax law and account management employees.
- Provided technical support to my team and reviewed and evaluated their performance.
Accounts Management Lead
Internal Revenue Service (US Government)
11.2015 - 02.2020
- Provided technical support for skilled tax law and account management employees.
- Assisted taxpayers with complex and escalated cases from team.
Quality Assurance Assistant
Internal Revenue Service (US Government)
10.2014 - 11.2015
- Wrote and updated the manual used to outline correct work procedures, enabling employees to provide a consistent and accurate product.
- Utilized cross-functional communication with various levels of management/staff to verify the manual met legal and regulatory guidelines.
Accounts Management Specialist
Internal Revenue Service (US Government)
10.2008 - 10.2014
- Helped to resolve account issues and answer filing questions for America's taxpayers.
- Served as a subject matter expert in both tax law and accounts management.
Education
Master of Financial Analysis -
Portland State University – School of Business
01.2013
Bachelor of Science - Business Administration
Portland State University – School of Business
01.2008
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Effective communication
- Tax return preparation
- Tax law knowledge
- Direct IRS filing
- IRS communication
Certification
- Tax Preparer License
- Issued by: Oregon Board of Tax Practitioners
- Issued 2018 (not renewed, lapsed)
- Completed 12-week tax preparation course provided by H&R Block
- Passed rigorous exam on standardized tax filing procedures
Languages
English
Native or Bilingual
Timeline
Accounts Management Supervisor
Internal Revenue Service (US Government)
02.2020 - 07.2025
Accounts Management Lead
Internal Revenue Service (US Government)
11.2015 - 02.2020
Quality Assurance Assistant
Internal Revenue Service (US Government)
10.2014 - 11.2015
Accounts Management Specialist
Internal Revenue Service (US Government)
10.2008 - 10.2014
Bachelor of Science - Business Administration
Portland State University – School of Business
Master of Financial Analysis -
Portland State University – School of Business
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