Hi, I’m
Carl Stobie
Niddrie,Victoria
Summary
Service focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrating optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
years of professional experience
Work History
LEP Colour Printers
GENERAL MANAGER
01.2020 - Current
Job overview
- Managed budget implementations, employee reviews, schedules and contract negotiations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Performed pricing and estimates based on customer needs and requirements.
CMYKhub QLD
GENERAL MANAGER
01.2012 - 11.2019
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Provided accurate estimates to customers defining scope, timelines, potential setbacks and limitations.
- Used various types of costing models to complete and document estimates.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
CMYKhub NSW
OPERATIONS MANAGER
01.2010 - 12.2011
Job overview
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Provided accurate estimates to customers defining scope, timelines, potential setbacks and limitations.
- Used various types of costing models to complete and document estimates.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Built loyal account base and long-term business relationships with key accounts.
CMYKhub VIC
Offset Print Machinist
01.2007 - 12.2009
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Education
TAFE Western AustraliaSubiaco, WA
Apprentiship from Printing - Offset Print Machinist
12.1997
John Septimus Roe Anglican Community SchoolMirrabooka, WA
High School Diploma
12.1993
Skills
- Business Leadership
- Operational Efficiency
- 5S Principles
- Profit and Loss Control
- Profit and Loss Accountability
- Mathematical Calculation and Reasoning
- Teamwork and Collaboration
- Sales & Account Management
- Customer Service
- Revenue Growth
- Developing Partnerships
Timeline
GENERAL MANAGER
LEP Colour Printers
01.2020 - Current
GENERAL MANAGER
CMYKhub QLD
01.2012 - 11.2019
OPERATIONS MANAGER
CMYKhub NSW
01.2010 - 12.2011
Offset Print Machinist
CMYKhub VIC
01.2007 - 12.2009
TAFE Western Australia
Apprentiship from Printing - Offset Print Machinist
John Septimus Roe Anglican Community School
High School Diploma
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