Carla Cacciavillani

• Greeted guests warmly and efficiently at the front desk.
• Managed check-in and check-out processes for guests daily.
• Maintained accurate reservation records using hotel management software.
• Assisted guests with inquiries and provided information about local attractions.
• Coordinated housekeeping requests to ensure room readiness for arrivals.
• Scheduled and confirmed appointments.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Sorted incoming mail and directed to correct personnel each day.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.

• Greeted guests warmly and efficiently at the front desk.
• Managed check-in and check-out processes for guests daily.
• Maintained accurate reservation records using hotel management software.
• Assisted guests with inquiries and provided information about local attractions.
• Coordinated housekeeping requests to ensure room readiness for arrivals.
• Handled guest complaints professionally and escalated issues when necessary.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

• Prepared high-quality coffee beverages according to established recipes and standards.
• Maintained cleanliness and organization of the workspace and customer areas.
• Assisted customers with menu choices and special dietary needs.
• Operated espresso machines and other coffee-making equipment efficiently.
• Handled cash transactions accurately and processed payments swiftly.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Operated cash registers to process customer payments.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.

• Delivered quality service by providing warm and welcoming environment.

• Handled customer complaints with poise and grace.

• Uphold food handling and safety standards.

• Liaised with bar and kitchen staff to maintain seamless customer service outputs and ensure timely delivery of food and beverages.

• Served food to guests at proper temperatures by bringing items to table immediately.

• Coordinated inventory and restocked condiments and consumables.

• Processed payments efficiently to reduce customer wait times.

• Promoted health and safety by reporting workplace risks for resolution.

• Pleasantly greeted guests and offered to take drink orders while assisting