Carla Cerra
Melbourne,VIC
Summary
I am a driven and motivated Chiropractor who is dedicated to achieving goals and growing professionally. With the ability to effectively communicate and interact with others, I am motivated to develop and become a well rounded team player. I aspire to grow professionally through work. I enjoy building rapport with clients. My hobbies include playing Volleyball, travelling, spending time at the beach and with family.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Chiropractor
Cure HQ Recovery
01.2024 - Current
- Conducted thorough evaluations of patients'' conditions, leading to accurate diagnoses and targeted treatments.
- Collaborated with other healthcare professionals to develop a multidisciplinary approach to patient care.
- Utilized advanced diagnostic tools such as X-rays or MRI scans for accurate assessments of underlying issues affecting patients'' health.
- Counseled patients about lifestyle choices impacting injuries, conditions, and recovery.
- Continuously updated professional knowledge by attending industry conferences, workshops, and webinars.
- Managed clinic operations, ensuring smooth daily functioning and exceptional patient experiences.
Chiropractor
Docklands Health
10.2020 - 12.2023
- Diagnosed neuromusculoskeletal conditions and performed corrective adjustments
- Advocated for specialized support devices to patients, including braces, tapes, bandages, straps and pain management regimens to achieve recovery goals
- Counseled patients about lifestyle choices impacting injuries, conditions and recovery
- Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders
- Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis.
Chiropractor
Dynamic Health and Recovery
07.2020 - 12.2023
- Diagnosed neuromusculoskeletal conditions and performed corrective adjustments
- Advocated for specialized support devices to patients, including braces, tapes, bandages, straps and pain management regimens to achieve recovery goals
- Counseled patients about lifestyle choices impacting injuries, conditions and recovery
- Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders
- Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis
- Provided rehabilitation and advice for training at the gym/working ergonomically.
Chiropractic Assistant
Thrive Carlton Health Group/ Wellbeing Chiropractic
02.2017 - 07.2020
- Managing appointment schedules through online booking systems (Cliniko)
- Managing both paper and paperless files effectively
- Collected and documented patient medical information such as blood pressure and weight
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Cleaned exam and therapy rooms and placed used linens in laundry bins for prompt cleaning
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Warmly greeted patients and visitors and made each feel welcome
- Comforted patients and families by offering support and encouragement
- Responded to in-person and telephone requests for information.
Locum Chiropractor
Chiropractic Life Central West - Chiropractic Life NSW
02.2020 - 03.2020
- Diagnosed neuromusculoskeletal conditions and performed corrective adjustments
- Advocated for specialized support devices to patients, including braces, tapes, bandages, straps and pain management regimens to achieve recovery goals
- Counseled patients about lifestyle choices impacting injuries, conditions and recovery
- Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders
- Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis.
Chiropractic Assistant
Testaz Chiropractic Clinic Maribyrnong
02.2018 - 10.2018
- Managing appointment schedules through online booking systems (Power-diary)
- Contacting patients via telephone and email
- Managing paper files
- Greeting patients upon arrival
- Processing payments and settling at closure of the day
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered questions about clinic policies and concerns to support positive customer experiences
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Promoted available products and services to customers during service, account management and order calls
- Cleaned exam and therapy rooms and placed used linens in laundry bins for prompt cleaning
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Retail Sales Assistant
Harris Scarfe Airport West
10.2015 - 02.2018
- Stock management
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Answered customer questions regarding merchandise and pricing
- Issued receipts and processed refunds, credits, or exchanges
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Investigated and resolved customer complaints to foster satisfaction.
Customer Service Representative
KFC Niddrie
07.2012 - 05.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Educated customers on promotions to enhance sales
- Assisted customers by answering questions and fulfilling requests.
Education
Double Bachelor: Health Sciences - Bachelor of Health Science
RMIT University
12.2019
Secondary Education: VCE -
Strathmore Secondary College
11.2013
Skills
- Manual Adjusting - Diversified technique
- Neuromusculoskeletal Diagnosis
- Low force techniques including: Activator, Drop Piece and mechanical blocking
- Soft Tissue Technique
- Diagnostic Imaging
- Adjunctive therapies including TENS, Ultrasound and Taping
- X-ray procedures
- Rehabilitation exercise prescription
- Patient Relations
- Strong Communication Skills
Certification
- Working With Children's check NSW & VIC (2021)
- Current First Aid Certificate
- Police Check (2021)
Timeline
Lead Chiropractor
Cure HQ Recovery
01.2024 - Current
Chiropractor
Docklands Health
10.2020 - 12.2023
Chiropractor
Dynamic Health and Recovery
07.2020 - 12.2023
Locum Chiropractor
Chiropractic Life Central West - Chiropractic Life NSW
02.2020 - 03.2020
Chiropractic Assistant
Testaz Chiropractic Clinic Maribyrnong
02.2018 - 10.2018
Chiropractic Assistant
Thrive Carlton Health Group/ Wellbeing Chiropractic
02.2017 - 07.2020
Retail Sales Assistant
Harris Scarfe Airport West
10.2015 - 02.2018
Customer Service Representative
KFC Niddrie
07.2012 - 05.2015
Double Bachelor: Health Sciences - Bachelor of Health Science
RMIT University
Secondary Education: VCE -
Strathmore Secondary College
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