Carla Davis
Toowoomba,QLD
Summary
Highly motivated Store Manager with extensive customer service and sales experience. Outgoing leader with track record of driving increased sales, hitting Budgets and KPI targets on a Daily, Weekly, Monthly and Quarterly timeline. Improving buying experience and elevating company profile with the target market.
Overview
17
17
years of professional experience
Work History
Store Manager
Ghanda Clothing
08.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Universal Store
03.2019 - 02.2020
- Successfully interviewing, training and developing team members (Team of 20)
- Successfully driving and maintaining Sales targets and KPI's (closing down unsuccessful store, opening a brand new store within 6 months of being relocated to Darwin)
- Roster completion for all staff weekly, published a fortnight in advance
- Time sheet entry daily
- Bank deposit daily
- Cash handling, eftpos transactions and Afterpay sales
- Balancing POS systems daily, investigating discrepancies, fixing discrepancies when they occur
- Product feedback given to the buying team minimum three times a week
- Ensuring all team members are up to date with policies, procedures, employee guidelines, WHS and fire evacuation procedures
- Delegating tasks to team members based on their strengths and capabilities with time frames and clear expectations
- Stock replenishment and refills daily
- Unpacking and displaying new and replenished stock daily
- Stock take once a year
- Emails and communication with Head Office
- Completion of store memos and price changes
- Visual merchandising of entire store weekly
- Customer service and selling (Awarded best store customer Service for the month of December 2019 by retailer Hairhouse Warehouse)
- Feedback and praise to team members every shift
- Awarded best presented store in November 2019 by Casuarina Square shopping center
Store Manager
Universal Store
09.2016 - 03.2019
- Successfully interviewing, training and developing team members (Team of 15)
- Successfully driving and maintaining Sales targets and KPI's
- Roster completion for all staff weekly, published a fortnight in advance
- Time sheet entry daily
- Bank deposit daily
- Cash handling, eftpos transactions and Afterpay sales
- Balancing POS systems daily, investigating discrepancies, fixing discrepancies when they occur
- Product feedback given to the buying team minimum three times a week
- Ensuring all team members are up to date with policies, procedures, employee guidelines, WHS and fire evacuation procedures
- Delegating tasks to team members based on their strengths and capabilities with time frames and clear expectations
- Stock replenishment and refills daily
- Unpacking and displaying new and replenished stock daily
- Stocktake once a year
- Emails and communication with Head Office
- Completion of store memos and price changes
- Visual merchandising of entire store weekly
- Customer service and selling
- Feedback and praise to team members every shift
Packer
Homestyle Bakery
03.2016 - 09.2016
- Picking and packing orders for local shops and schools
- Time management
- Effectively and efficiently packing orders in a timely manner to get all orders packed on time for them to leave the bakery on the correct truck run
- Cleaning of work station in the bakery
- General cleaning around the factory
Assistant Store Manager
Rivers
11.2007 - 01.2016
- Support Store Manager
- Manage and run SUN/MON when store manager had RDO's
- Banking procedures weekly
- Visual merchandising
- Sale completion, window posters, Strut cards every 3 days
- General house keeping duties
- Time sheet completion
- Stock unpacking duties daily
- Customer Service
Education
Completion of Year 12
Harristown State High School
Toowoomba10 2007
Skills
- POS systems operations
- Stock management
- Customer relations
- Team leadership, coaching and developing
- Delegation
- Merchandising
- Relationship building with team and customers
- Time management
- Cash handling accuracy
- Cheerful and energetic
- Dedicated team player
References
Tayzia Coulthurst:
Assistant Manager Ghanda Clothing
0472 603 259
Mallory Cox
Regional manager (former)
Ghanda Clothing
0404 570 095
Shinade Fraley
Casual team member
Universal Store (Toowoomba)
0422 591 566
Timeline
Store Manager
Ghanda Clothing
08.2020 - Current
Store Manager
Universal Store
03.2019 - 02.2020
Store Manager
Universal Store
09.2016 - 03.2019
Packer
Homestyle Bakery
03.2016 - 09.2016
Assistant Store Manager
Rivers
11.2007 - 01.2016
Completion of Year 12
Harristown State High School
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