CARLA FLORES MUNOZ
Adelaide,SA
Summary
I aim for continuous improvement and refinement of my professional skills at all levels of employment which will enable me to reach my professional potential.
Overview
12
12
years of professional experience
Work History
Supervisor Residential Care
Department For Child Protection
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
OPS 4 Senior Youth Worker
Department For Child Protection
07.2019 - Current
- Supervised a team of junior youth workers, providing training and support as needed for their success in the role.
- Coordinated events, workshops, and conferences for professional development of fellow youth workers.
- Aligned programming with best practices in youth development theory, resulting in higher rates of participant satisfaction and success.
- Evaluated program effectiveness by analyzing participant feedback and making necessary improvements.
OPS 3 Youth Worker
DECD, Families SA
09.2012 - 07.2019
- Transitional Accommodation North and Nation Buildings Inner and Outer North
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
OPS2 Child and Youth Worker
DECD, Families SA
01.2012 - 01.2013
- Transitional Accommodation, Tregenza
- Provided key emotional support to special needs youth.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
Skills
- Mentoring abilities
- Youth supervision
- Positive Reinforcement
- Social skill development
- Strategic Planning
- Complex Problem-Solving
- Staff Discipline
- Staff Development
- Processes and procedures
- Operations Management
- Policy Enforcement
Languages
Fluent in Spanish and an understanding of Italian
Accreditations
Senior First Aid accreditation completed
Certificate IV in Child, Youth and Intervention
References
- Rebecca Kelbie, Manager area 2, 0418 919 753
- Nicolle Hookings , Supervisor area 2C, Nicolle.hookings@sa.gov.au
- Grayson Finck, Senior Youth Worker area 2A, 0418 977 097
Timeline
Supervisor Residential Care
Department For Child Protection
01.2024 - Current
OPS 4 Senior Youth Worker
Department For Child Protection
07.2019 - Current
OPS 3 Youth Worker
DECD, Families SA
09.2012 - 07.2019
OPS2 Child and Youth Worker
DECD, Families SA
01.2012 - 01.2013
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